An administrator may reset the VxRail Manager root password if the password is lost.
The root password may have been lost.
Follow these steps to reset the root password:
- Restart Guest (Do NOT RESET) for VxRail Manager virtual machine (VM) from vCenter, then Press E at the below screen (Figure 1).
![Restarting guest](https://supportkb.dell.com/img/ka06P00000116JGQAY/ka06P00000116JGQAY_en_US_1.jpeg)
Figure 1: Restarting guest
- Add
init=/bin/bash
as shown in the screen below (shown in a red square in Figure 2), then press F10 or Control+X.
![Adding information](https://supportkb.dell.com/img/ka06P00000116JGQAY/ka06P00000116JGQAY_en_US_2.jpeg)
Figure 2: Adding information
- Change the password by typing
passwd
and then Update the new password. You may see the following error (Figure 3):
![Changing password](https://supportkb.dell.com/img/ka06P00000116JGQAY/ka06P00000116JGQAY_en_US_3.jpeg)
Figure 3: Changing password
If you see the "Authentication token lock busy," error, type:
mount -o remount rw -t ext3 /
chmod -v 4711 /usr/bin/passwd
![Correcting Authentication token lock busy message](https://supportkb.dell.com/img/ka06P00000116JGQAY/ka06P00000116JGQAY_en_US_4.jpeg)
Figure 4: Correcting Authentication token lock busy message
- Change the password again by typing
passwd
and then Update the new password.
![Changing password again](https://supportkb.dell.com/img/ka06P00000116JGQAY/ka06P00000116JGQAY_en_US_5.jpeg)
Figure 5: Correcting Authentication token lock busy message
- Exit from the VxRail Manager Console, then either click Restart Guest or Power Off and then Power On on the VxRail Manager VM from vCenter.
Important Note: If you selected "Reset" from the VM Power options instead of Restart Guest or Power Off, the changes you made in GRUB are reverted. You must go through the steps again and use the correct VM Power option.