Skip to main content
Sign Out

Welcome to Dell

My Account
  • Place orders quickly and easily
  • View orders and track your shipping status
  • Enjoy members-only rewards and discounts
  • Create and access a list of your products
Sign In Create an Account Dell Financial Services Premier Sign In Partner Program Sign In
Contact Us

Your Dell.com Carts

WD19 Dock Error Message When Updating Firmware While Connected to UP2720Q Monitor

Résumé: This article provides information about an error message showing during the WD19 series docks firmware update when connected to the Dell UP2720Q monitor.

Cet article concerne Cet article ne concerne pas Cet article n’est associé à aucun produit spécifique. Toutes les versions du produit ne sont pas identifiées dans cet article.
Consulter d’autres ressources

Symptômes

 

Dell Dock Station WD19, WD19S, WD19TB, WD19TBS, WD19DC, WD19DCS connected to the Dell UP2720Q Monitor shows an error message “Too many WD19s are attached” during a dock firmware update. The update fails.

 

WD19_Firmware_Update

(Figure 1: Dell Firmware Update Utility)


Back to Top

Cause

 

The Dell UP2720Q Monitor and Salomon USB Hub have the same VID/PID.


Back to Top

Résolution

 

Disconnect the Dell UP2720Q Monitor to update WD19 Dock Firmware.


Back to Top

Produits concernés

Dell UP2720Q, Dell Dock WD19, Dell Performance Dock - WD19DC, Dell Performance Dock – WD19DCS, Dell Dock – WD19S, Dell Thunderbolt Dock - WD19TB, Dell Thunderbolt Dock – WD19TBS
Propriétés de l’article
Numéro d’article: 000185189
Type d’article: Solution
Dernière modification: 17 Nov 2021
Version:  4
Trouvez des réponses à vos questions auprès d’autres utilisateurs Dell
Services de support
Vérifiez si votre appareil est couvert par les services de support.