Troubleshooting Internet Connectivity Issues on Your Dell Computer
Résumé: Learn how to resolve common internet connection issues on your Dell computer that matches the Operating system.
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Cet article n’est associé à aucun produit spécifique.
Toutes les versions du produit ne sont pas identifiées dans cet article.
Symptômes
Affected Operating Systems:
- Windows 10
- Ubuntu
For help with your Wireless, Wired, or Mobile Broadband adapter, reference the expanding sections. The links that are provided take you to articles containing information, how-to's, and troubleshooting steps.
Cause
Not Applicable
Résolution
Windows 10
- Windows 10 Wireless Networking Usage and Troubleshooting Guide for the Home
- Microsoft Article: Fix network connection issues in Windows 10
- How to Identify and Reduce Wireless Signal Interference
- Troubleshooting Wireless Networking Issues
- Change the Intel Advanced Wi-Fi Adapter Settings to Improve Slow Performance and Intermittent Connections
- Windows 10 Wireless Networking Usage and Troubleshooting Guide for the Home: Reference the Securing Your Wireless Network section and How To Find my Wireless Network Key tab in the Securing Your Wireless Network section.
- HomeGroup has been removed from Windows 10 (Version 1803). Reference the Microsoft Knowledge Base article HomeGroup removed from Windows 10 (Version 1803)
for more information and alternate means to share files and printers.
- To resolve shared folders issues, perform the following steps:
- In the Search box type, troubleshoot.
- Touch or click Troubleshoot (System settings).
- Scroll down the page until you see Share Folders under Find and fix other problems.
- Touch or click Share Folders.
- Touch or click Run the troubleshooter and follow the prompts.
- OneDrive is a free online storage that comes with your Microsoft account. Save your files there and you can get to them from any computer, tablet, or phone. For more information, reference the Microsoft Knowledge Base article OneDrive on your personal computer
- When at a public location (coffee shop, library, airport, hotel, so forth) you should set your network location to Public, this helps protect you from intruders. In order to be able to browse other computers or printers on your local network, the network location has to be set to Private. Perform the following steps to change the network location.
- Ensure you are connected wirelessly before performing the steps.
- Touch or click the network icon
, either in the taskbar or in the hidden icons area (Figure 1).
Note: Both are located in the lower bottom-right corner of the screen.
Figure 1: Hidden Icon Location - Find the wireless network listing that reads as connected.
- Touch or click Properties.
- Touch or click Public or Private as desired.
- Close the window.
Duration: 01:59
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Windows 10
- HomeGroup has been removed from Windows 10 (Version 1803). Reference the Microsoft Knowledge Base article HomeGroup removed from Windows 10 (Version 1803)
- To resolve shared folders issues, perform the following steps:
- In the Search box type, troubleshoot.
- Touch or click Troubleshoot (System settings).
- Scroll down the page until you see Share Folders under Find and fix other problems.
- Touch or click Share Folders.
- Touch or click Run the troubleshooter and follow the prompts.
- OneDrive is a free online storage that comes with your Microsoft account. Save your files there and you can get to them from any personal computer, tablet, or phone. For more information, reference the Microsoft Knowledge Base article OneDrive on your personal computer.
- When at a public location (coffee shop, library, airport, hotel, so forth) you should set your network location to Public, this helps protect you from intruders. In order to be able to browse other computers or printers on your local network, the network location has to be set to Private. Perform the following steps to change the network location.
- Ensure you are connected wirelessly before performing the steps.
- Touch or click the network icon
, either in the taskbar or in the hidden icons area (Figure 1).
Note: Both are located in the lower bottom-hand corner of the screen.
Figure 1: Hidden Icon Location - Find the wireless network listing that reads as connected.
- Touch or click Properties.
- Touch or click Public or Private as desired.
- Close the window.
Informations supplémentaires
Recommended Articles
Here are some recommended articles related to this topic that might be of interest to you.
- Resolve Wi-Fi Network Connection Issues
- Which Wireless Networking Adapter is Installed in Your Dell Computer
- Connect Laptop or Desktop to Wi-Fi and Troubleshoot Connection Issues
- Troubleshooting Wireless Networking Issues
- Change the Intel Advanced Wi-Fi Adapter Settings to Improve Slow Performance and Intermittent Connections
- How to Troubleshoot and Resolve any Wired NIC issues with a Desktop personal computer
- How to Identify and Reduce Wireless Signal Interference
- How to Turn the Wireless Devices on a Dell Laptop On and Off
- Frequently Asked Questions (FAQs) about the network adapter and Ethernet port on a Dell personal computer
Is your computer out of warranty? For Out of Warranty support, browse to the Dell.com/support website and enter your Dell Service Tag to view our offers.
Note: Offers are only available for consumer and commercial computer customers in the US, Canada, UK, France, Germany, and China. Offers are not applicable to Server and Storage systems.
Produits concernés
Alienware 15 R4, Alienware 17 R5, Alienware Area-51 Threadripper Edition R3 and R6, Alienware Area-51 R4 and R5, Alienware Aurora R5, G Series, G Series, Alienware, Inspiron, Vostro, XPS, Legacy Laptop Models, Wireless Networking, Fixed Workstations
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Propriétés de l’article
Numéro d’article: 000124368
Type d’article: Solution
Dernière modification: 12 Aug 2024
Version: 32
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