Support Notifications: Overview and Common Questions
Résumé:
This article provides information about support notifications for service requests, part dispatches, and driver updates. Learn how to create and manage support notifications for your
Dell products.
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Support Notifications gives you quick access to updates about support services for your Dell products. You can subscribe to receive notifications by email and/or text message (SMS) for Service Requests and part dispatches. You can subscribe to receive notifications by email for support articles, driver updates, and more. You can also add up to 20 contacts to your Service Request and Support Articles subscriptions.
Dell Support Notifications Terms and Conditions
If you opt-in to receive service or support-related SMS notifications (supported locations are listed in the FAQ), you receive up to three messages per service/support issue. Message and data rates may apply. To opt-out, text STOP. For more information, text HELP or contact Dell. Carriers are not liable for delayed or undelivered messages.
To create and manage subscriptions for your Dell products, go to the Support Notifications page. Sign in with your Dell Account if you have not already.
Frequently Asked Questions (FAQ)
Here are some frequently asked questions about Support Notifications. Click on the questions below for more information.
Yes. Your existing subscriptions for notifications can be viewed in the Support Notifications page. Click Update to make the necessary changes to the existing subscriptions.
You can add up to 20 email addresses for receiving Service Request or Support Article notifications. A confirmation email is sent to each email address. You must confirm your email address before you begin to receive any notifications.
To change the email address for your Service Request or Support Article subscriptions:
Click Manage your contact information under the Service Requests or Support Articles section.
In the Manage your contact list window, click Add contact.
NOTE: You can add up to 20 contacts to your list. For each subscription, you choose which contacts should receive notifications by email. Email addresses must be confirmed.
NOTE: For security reasons, entering your Dell Account password may be required to change your email address.
You can subscribe to and share Service Request updates for a product or groups of products and get text message (SMS) alerts for part dispatches.
Go to the Support Notifications page and sign-in with your Dell Account. Click New Subscription under Service Requests and then follow the steps below.
Enter a name for your subscription in the text box.
Under Select your notification options: Click the check box next to Service Request status changes to receive updates about service requests. Click the check box next to Parts shipment or on-site repair status changes to receive updates about part dispatches.
When you must change or add an email address or mobile number, click Manage your contact list.
Customize the Severity levels and Status changes (not applicable for part dispatch notifications).
Click Continue to proceed.
Select the products that you would like to subscribe to. You can create a custom list by selecting Create a custom list of products. You can add products by Customer Number, Order Number, Service Tag or Serial Number of the Dell product. Or You can select All products currently associated with my Dell Account to ensure that you get notified about all the Dell products associated under your Dell Account.
NOTE: You can add the products that are currently associated with your Dell Account. If you do not see your Dell product listed, click View Customer Numbers and then click Add a Customer Number to your Dell Account.
Verify the details of your subscription.
Click Edit next to the section that you would like to change (if required).
Click Save to create your service request subscription.
Get email notifications when there are new or updated Dell knowledge-base articles about the Dell products you are interested in.
Go to the Support Notifications page and sign-in with your Dell Account. Click New Subscription under Support articles and then follow the steps below.
Enter a name for your subscription in the text box.
When you must change or add an email address, click Manage your contact list.
Click the check box on New articles and Updates to articles.
Click Continue.
Click the Select a category drop-down and choose the type of product and then select the brand name of your Dell product (ex. Inspiron, XPS, or Alienware).
Click the check box next to the model number of computers that you want to subscribe to (you may select multiple model numbers of your choice).
Click Add Selected to Subscription. If you want to add more products from other brand names (ex. Inspiron, XPS or Alienware), repeat steps 1 to 3.
Click Continue to proceed.
Verify the details of your subscription
Click Edit next to the section that you would like to change (if required).
Click Save to create your subscription for support articles.