Número del artículo: 000197901
The Dell Premier Rechargeable Pen (PN7522W) works seamlessly with most Dell 2-in-1 laptops. This is due to using Advanced Encryption Standard (AES) 1.0, 2.0 and Wacom (WGP) protocol support.
Download the PN7522W documentation such as the user guide. Follow the instructions in the guides to set up your Dell Premier Rechargeable Active Pen.
The Dell Peripheral Manager application for the Dell Premier Rechargeable Active Pen PN7522W can be downloaded from: Dell Support Site
Problem | Possible Causes | Possible Solutions |
---|---|---|
Pen cannot write or draw. | Unsupported laptop | See the list of Compatible Systems. |
The battery is fully drained. | Charge the pen using the USB Type-C cable in the box. | |
The tile application cannot find your Pen. | The pen may be outside of Tile's Bluetooth range. | Ensure that you use this feature within Tile's Bluetooth range of 10 meters in an unblocked area. If you have lost your pen in a location further than 10 meters, follow the Tile applications instructions to view its most recent location. |
Default functions for the barrel buttons do not work. | The default function is changed or overwritten. | Launch DPeM to check the function assignment of the barrel buttons. |
Pen skin peels off. | Alcohol-based liquid may damage the pen skin. | Avoid using alcohol-based cleaner or sanitizer on the pen directly. |
Unsuitable stock and operating temperature and humidity may damage the pen body. | See the documentation to find more information for stocking and operating the pen. | |
The pen does not auto-pair with the laptop when it is connected with the USB Type-C cable during the first-time setup. | Swift Pair functions are not enabled in Windows. | On your Laptop, go to Windows Settings and click or tap Devices, then Bluetooth & other devices. Select notifications to connect using Swift Pair. |
The USB Type-C cable is not working. | Try another USB Type-C cable. | |
Unable to pair the pen with your laptop. | Check the driver version. | Install the latest Bluetooth driver for your laptop. |
The Bluetooth pairing light does not turn on. | The battery is fully drained. | Charge the pen using the USB Type-C cable in the box. |
Duration: 03:03
Closed captions: Subtitles are available in English only.
10 may 2024
7
How To