Número de artículo: 000177807

Lights go off on boot on Alienware laptops

Resumen: After getting the motherboard replaced, the lights on selected Alienware laptops may go off for less than 2 minutes every time the computer boots up. Loading the Static Default Blue theme in the Alienware Command Center and restarting the laptop should help to fix this issue. ...

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	Description		The lights on your Alienware laptop may go off for 2 minutes or less every time you boot up the computer. The issue happens typically after getting a motherboard replacement.

Affected Systems:

	Alienware 15 R4		Alienware 17 R5		Alienware Area-51m

Solution

Follow the steps below to fix the issue:

Open the Alienware Command Center
Go to the FX tab
Click Lighting and then choose your laptop model (e.g., Alienware 17 R5)
Click All Zones then choose Static Default Blue from the effects drop-down list
Click Save Theme and restart your computer

The lights on your laptop should behave normally now.