Número del artículo: 000132121
The touch-enabled display or screen on Dell All-in-One desktops, laptops, and monitors can experience symptoms like:
Touch screens can stop working or responding accurately because the display is not touch-capable, driver incompatibility, calibration issues, and so on.
Follow the troubleshooting steps mentioned below in the sequence to resolve touch screen issues.
Check the original system configuration or monitor specifications on the Dell.com/support website.
If the touch screen issue persists, go to the next step.
A simple reboot can resolve many issues almost immediately. Restarting the computer is an effective way to clear the memory (RAM) and ensure that any errant processes and services that have started are shut down.
Restarting the computer closes all the applications and software that are running on the computer. This includes applications running on the taskbar and services that are running in the background.
If the touch screen issue persists, go to the next step.
If the touch screen issue persists, go to the next step.
The touch screen of the computer may not respond because it is disabled or it must be reinstalled. Use Windows Device Manager to enable or reinstall the touch screen driver.
To reinstall or enable the touch screen driver:
devmgmt.msc
and click OK.If the touch screen issue persists, go to the next step.
If the touch screen issue persists, go to the next step.
Windows updates can support your Windows operating system in many ways. Windows updates can solve specific problems, provide protection from malicious attacks, or even add new features to the operating system.
If the touch screen issue persists, go to the next step.
If the touch screen issue persists, go to the next step.
Power settings can cause the touch screen to stop working after waking the computer from sleep mode. Change the power settings so that the touch screen stays active while the computer is in sleep mode.
devmgmt.msc
and click OK.If the touch screen issue persists, go to the next step.
Dell Technologies recommends updating the device drivers and BIOS as part of your scheduled update cycle. These device drivers and BIOS updates may contain feature enhancements or changes that help keep your system software current and compatible with other system modules (hardware and software) as well as increased stability.
It is essential to update the following device drivers for optimal touch screen performance and to resolve common touch screen issues:
Learn How to Download and Install Dell Drivers.
If the touch screen issue persists, go to the next step.
System Restore is an integrated Windows tool that is designed to protect and repair the operating system. When something goes wrong with your computer, System Restore must be used before restoring the computer to factory defaults.
Learn How to Use System Restore in Microsoft Windows.
If the touch screen issue persists, go to the next step.
Dell computers are built with a small amount of hard disk space that is reserved for reinstalling the operating system. This method is the easiest way to restore your Dell computer to factory condition. The restoration process deletes all user data from the computer, so be sure to back up all your files before starting this process.
Learn how to Restore your Computer Using SupportAssist OS Recovery.
If the touch screen issue persists, contact Dell Technical Support.
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06 ago 2024
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