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ME5: How to locate the PowerVault enclosure service tag

Summary: The enclosure service tag is a seven-digit alphanumeric number. It is found using the PowerVault Manager, command-line interface (CLI), or on an information tag at the front of the enclosure. This information is used to route support calls to appropriate personnel when contacting Dell EMC technical support. ...

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Instructions

On the enclosure
The Service Tag and Express Service Code are found on the front of the system by pulling out the information tag. Alternatively, the information may be on a sticker on the back of the storage system chassis. 

Using PowerVault Manager 
The About panel (Maintenance > About) shows information about the system, its hardware, and its storage configuration.

The Service Tag is the seven-digit alphanumeric number that is written after the enclosure <number>:

image.png


Using the Command Line Interface (CLI)
The Service Tag is the seven-digit alphanumeric number that is shown in the output of either of the following commands:

  • show service-tag-info
  • show enclosures
Open an SSH session to either controllers' management IP address. 
# show service-tag-info

Encl Service Tag
--------------------------------------
0    ABCD123
--------------------------------------
Success: Command completed successfully. (2022-01-21 04:16:23)

Affected Products

PowerVault ME5012, PowerVault ME5024, PowerVault ME5084
Article Properties
Article Number: 000196714
Article Type: How To
Last Modified: 12 Aug 2022
Version:  2
Find answers to your questions from other Dell users
Support Services
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Article Properties
Article Number: 000196714
Article Type: How To
Last Modified: 12 Aug 2022
Version:  2
Find answers to your questions from other Dell users
Support Services
Check if your device is covered by Support Services.