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Upgrading Dell Security Management Server Virtual Appears to Stop Responding

Summary: A Dell Security Management Server Virtual upgrade may appear to stop responding during a GRUB update.

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.
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Symptoms

Upgrading Dell Security Management Server Virtual may fail due to a migration that appears to stop responding.

Affected Products:

Dell Security Management Server Virtual

Dell Security Management Server Virtual requires end-user input to upgrade to a new version (v2) of Grand Unified Bootloader (GRUB). During the upgrade process, Dell Security Management Server Virtual may appear to stop responding on Setting up grub-pc.

Dell Security Management Server Virtual appearing unresponsive
Figure 1: Dell Security Management Server Virtual appearing unresponsive

Cause

Not applicable.

Resolution

To resolve this issue:

Press Enter after the Setting up grub-pc message appears to proceed with the GRUB v2 update and allow the Dell Security Management Server Virtual v10.0 upgrade to continue.

Note: Do not press any keys other than Enter while the grub-pc package is installing the GRUB v2 update.

To contact support, reference Dell Data Security International Support Phone Numbers.
Go to TechDirect to generate a technical support request online.
For additional insights and resources, join the Dell Security Community Forum.

Affected Products

Dell Encryption
Article Properties
Article Number: 000130824
Article Type: Solution
Last Modified: 19 Dec 2022
Version:  10
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