Skip to main content
Sign Out

Welcome to Dell

My Account
  • Place orders quickly and easily
  • View orders and track your shipping status
  • Create and access a list of your products
Sign In Create an Account Premier Sign In Partner Program Sign In

Some Inspiron Power on When Moving Mouse or Pressing Keyboard Keys

Summary: Some Inspiron All-in-one computers turn on from a power-off state when the mouse is moved or a keyboard key is pressed.

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.
Check out other resources

Symptoms

Computers turn on when the mouse is moved, or a keyboard key pressed.

Affected Platforms:

  • Inspiron 24 5410 All-in-One
  • Inspiron 24 5411 All-in-One
  • Inspiron 24 5415 All-in-One
  • Inspiron 24 5420 All-in-One
  • Inspiron 24 5421 All-in-One
  • Inspiron 24 5430 All-in-One
  • Inspiron 27 7710 All-in-One
  • Inspiron 27 7720 All-in-One
  • Inspiron 27 7730 All-in-One
  • Inspiron 5400 AIO

Cause

USB Wake Support is enabled by default into the BIOS. USB devices that are connected to USB ports 1 and 7 trigger a wake signal when they are active.

ports

Resolution

When USB Wake Support is not wanted, either connect the USB device to USB port 6 or disable WAKE on USB in the computer BIOS.

Disable USB Wake Support in the BIOS through these steps:

  1. Turn on the computer.
  2. At the Dell logo screen, tap F2 key several times until Entering BIOS or System Setup appears.
  3. In the BIOS, expand the Power Management option.
  4. Select USB Wake Support and move the slider to OFF, to Disable USB Wake Support.
  5. Click Apply Changes at the bottom.

Turn Off Enable USB Wake Support

Note: If you are using a Multimedia Keyboard, see How To Use The Multimedia and Function Keys On Dell External Multimedia Keyboards for information about accessing the BIOS.

Affected Products

Inspiron 5400 AIO, Inspiron 24 5410 All-in-One, Inspiron 24 5411 All-in-One, Inspiron 24 5415 All-in-One, Inspiron 24 5420 All-in-One, Inspiron 24 5421 All-in-One, Inspiron 24 5430 All-in-One, Inspiron 27 7710 All-in-One, Inspiron 27 7720 All-in-One , Inspiron 27 7730 All-in-One ...
Article Properties
Article Number: 000199221
Article Type: Solution
Last Modified: 29 Oct 2024
Version:  7
Find answers to your questions from other Dell users
Support Services
Check if your device is covered by Support Services.