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OptiPlex 3000 Thin Client Secondary SSD Not Displayed in Boot Menu

Summary: User who purchase a Dell OptiPlex 3000 Thin Client unit with eMMC storage, and then install an SSD drive may not see the added storage in the F12 One-time Boot Menu.

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.
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Symptoms

Affected Products:

  • OptiPlex 3000 Thin Client

An additional SSD drive will fail to appear in the F12 One-Time Boot Menu, after installation in an OptiPlex 3000 Thin Client.

Cause

Note: The OptiPlex 3000 Thin Client onboard storage and SSD devices are mutually exclusive.

Resolution

The user must alter the enabled storage option in the system BIOS settings.

  1. Power on the computer and press F2 to enter BIOS setup.
  2. Select Storage on the left menu.
  3. Choose the M.2 PCIe SSD in the drop-down menu under Port Enablement.

Dell BIOS
Figure 1: (English Only) Dell BIOS

  1. Select the APPLY CHANGES button and press OK to save the change.

Select Apply Changes and press OK to save
Figure 2: (English Only) Apply Changes and Press OK

  1. Select the EXIT button to exit BIOS setup.
 

Affected Products

OptiPlex 3000 Thin Client
Article Properties
Article Number: 000196679
Article Type: Solution
Last Modified: 28 Aug 2024
Version:  5
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