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Correct Handling and Usage of the Dell DA305 and DA310 Adapter

Summary: The following article provides information about the correct handling and usage of the Dell DA305 and DA310 Adapters.

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.
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Symptoms

Affected Products:

  • Dell 6-in-1 USB-C Multiport Adapter - DA305
  • Dell USB-C Mobile Adapter - DA310

Affected Platforms:

  • Alienware
  • Inspiron
  • Latitude
  • Precision Mobile Workstations
  • Vostro
  • XPS

Improperly handling the USB-C cable of the DA305 and DA310 adapter might cause following failures.

  • The adapters do not detect the dock and USB devices when they connect to the laptop.
  • USB devices display partial or intermittent functionality when they are connected to the laptop.
  • The adapters network (Ethernet) port may not work.
  • The adapters video port fails to work or is only partially working.
  • USB devices that connect through the adapter fail to work correctly.
  • Any movement of the USB-C cable impacts the functionality of the port.
  • The USB-C cable or USB-C plug shows visible damage.

Cause

Improperly plugging the USB-C cable to and from the port on the laptop can cause USB-C cable damage.

Resolution

The correct handling of the adapter is to plug it into the mobile device with the adapter supported on the same surface and without any bends or twists to the USB-C cable.

USB-C connector is properly seated

Note: Ensure that the USB-C connector is fully seated.
Caution: Excessive bending and twisting may damage the USB-C cable or shorten the devices working lifespan and durability.
Note:
  • Do not twist the USB-C Cable
  • Do not bend the USB-C cable at the USB-C connector with a sharp angle

Do not bend the USB-C cable

Do not bend the USB-C cable

Do not bend the USB-C cable

Do not bend the USB-C cable

Affected Products

Alienware, Inspiron, Latitude, Vostro, XPS, Mobile Workstations, Dell 6-in-1 USB-C Multiport Adapter - DA305, Dell USB-C Mobile Adapter - DA310
Article Properties
Article Number: 000239803
Article Type: Solution
Last Modified: 14 Mar 2025
Version:  5
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