Owners of Inspiron and Vostro laptops may experience one of two fingerprint reader problems.
First Scenario:
The fingerprint reader does not recognize your fingerprint. It shows the on-screen error: Sorry, something went wrong.
(Figure.1 On-Screen Error: Cannot recognize fingerprint)
Second Scenario:
Nothing happens at the fingerprint enrollment screen. You repeatedly press a finger against the reader and nothing happens.
(Figure.2 Fingerprint enrollment screenshot)
Inspiron and Vostro laptops that this problem affects:
The security driver can stop the fingerprint driver from doing anything.
Updating to the latest fingerprint reader driver on the laptop resolves the issue. To download and install the latest fingerprint reader driver, follow these steps:
Browse to: Dell Support Site Drivers & Downloads Search Page
Identify your Dell laptop:
To auto-detect your Dell laptop. Follow the on-screen instructions.
Enter the Service Tag of your laptop and click Search.
Click Browse all products and select your Dell laptop from the catalog.
Select the Operating System that is running on your Dell laptop.
Under Category, select Security.
Locate the latest Fingerprint Sensor or Goodix Fingerprint Sensor driver. (Version from table.1 or newer.)
Model | Fingerprint Sensor Driver Version |
---|---|
Inspiron 14 5435 | 23.0.0.304, A05 |
Inspiron 15 3511, 3510, and 3515 | 20.8.0.9, A06 |
Inspiron 15 3520, 3521, 3525, 3530, and 3535 | 23.0.0.304, A05 |
Inspiron 16 5635, 5640, and 5645 | 23.0.0.304, A05 |
Vostro 14 3420, 3425, 3520, and 3525 | 23.0.0.304, A05 |
Vostro 14 3430, and 3435 | 23.0.0.304, A05 |
Vostro 15 3510, and 3515 | 20.8.0.9, A06 |
Vostro 15 3530, and 3535 | 23.0.0.304, A05 |
Vostro 16 5640 | 23.0.0.304, A05 |
Click Download and save the file to your laptop.
Open File Explorer and browse to the download folder where it saves the download file.
Double-click the downloaded setup file for the fingerprint reader and follow the on-screen instructions to complete the installation process.
Install requires the laptop to restart.