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Windows Hello Facial Recognition May Not Work on Dell Computers with MIPI Cameras

Summary: The following article provides information about resolving a Windows Hello Facial recognition error. Computers running the Windows 10 or Windows 11 22H1 and older operating system may not find the Mobile Industry Processor Interface (MIPI) camera. ...

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.
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Symptoms

Windows 10 and Windows 11 operating system versions 22H1 and older may have MIPI camera detection problems

 

Anyone owning a computer running the Windows 10 or Windows 11 22H1 operating system (or older) may find that Windows Hello facial recognition is not working. The following error message is seen in the settings under Sign-in options if you use a MIPI camera:

On-Screen Windows Hello Error Message


We couldn't find a camera compatible with Windows Hello Face

 

Cause

These versions of the Windows operating system do not support (Enhanced Sign-In Security) ESS on a MIPI Camera. The ESS in these versions of Windows only supports a USB connected Infrared (IR) camera.

See the following Microsoft article for more information:

Resolution

You can resolve this error by updating your computers operating system to Windows 11 (22H2) or newer. Windows Hello facial recognition works with a MIPI camera because ESS is now enabled by default in the most recent versions of Windows.

See the following Microsoft article for more information about updating your version of windows to the latest version of Windows 11:

Affected Products

Latitude 7350, Latitude 7350 Detachable, Latitude 7450, Latitude 9450 2-in-1, Latitude 7650, Precision 5490, Mobile Precision 5690, XPS 13 9340, XPS 14 9440, XPS 16 9640
Article Properties
Article Number: 000225822
Article Type: Solution
Last Modified: 21 Aug 2024
Version:  2
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