Symptoms
Users of an Alienware Gaming Headset may experience poor sound quality. This can result in an unsatisfactory listening experience.
Affected Devices:
- Alienware Dual Mode Wireless Gaming Headset - AW720H
- Alienware Pro Wireless Gaming Headset
- Alienware Tri-Mode Wireless Gaming Headset AW725H
- Alienware Tri-Mode Wireless Gaming Headset - AW920H
- Alienware Wired Gaming Headset - AW520H
Cause
The cause of the sound quality issue may be due to the audio playback device being set to a Chat mode instead of a Game mode.
Resolution
To enhance the sound quality, select a Game mode.
- Left-click the speaker icon in the taskbar.
- Click the arrow up icon to display all available playback devices.
- Select the appropriate option for your headset model.
- Alienware Dual Mode Wireless Gaming Headset - AW720H - Select the Headphones AW720H Game setting.
- Alienware Pro Wireless Gaming Headset - Select the Alienware Pro Wireless Gaming setting.
- Alienware Tri-Mode Wireless Gaming Headset AW725H - Select the Headphones AW725H Game setting.
- Alienware Tri-Mode Wireless Gaming Headset - AW920H - Select the Headphones AW920H Game setting.
- Alienware Wired Gaming Headset - AW520H - Select the Headphones AW520H Game setting.
Affected Products
Alienware Pro Wireless Gaming Headset, Alienware Tri-Mode Wireless Gaming Headset AW725H, Alienware Tri-Mode Wireless Gaming Headset AW920H, Alienware Wired Gaming Headset AW520H, Alienware Dual Mode Wireless Gaming Headset AW720H