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Article Number: 000206489

PowerStore: OS V3.0 Appliances Can Experience Higher Than Normal Drive Wear (ET004805)

Summary: An issue has been identified in PowerStore 3.0.0.x code releases that may cause higher than normal drive wear on a subset of NVMe SSD Drives.

This article may have been automatically translated. If you have any feedback regarding its quality, please let us know using the form at the bottom of this page.

Article Content

Symptoms

NVMe SSD drives can have increased wear levels.

Cause

Dell Technologies has identified a rare condition that can occur on systems running PowerStore 3.0.0.x code. This condition can be introduced through the following events:

  • Running a PowerStore Array for a significant amount of time on any 3.0.0.x releases

Over a long duration this can impact the usable life of a subset of drives.  If a system continues to run on version 3.0.0.x code a data impactful event may occur.

Resolution

To prevent any risk of this issue, we recommend you upgrade to the PowerStoreOS 3.5.0.2 or later code immediately.

If your PowerStore cluster is on 3.0.0.x code, and are unable to update to 3.5.0.2 (or higher) you are advised to contact Dell Technical Support for review and potential remediation.


NOTE TO CLOUDIQ USERS: Upon detecting this issue, it is added to the Health Issues List. Depending on other detected issues this may modify the Health Score by up to 45 (45) points. This issue is removed from the Health Issues List upon upgrading to 3.5.0.2 or greater. Remember that it takes a minimum of 24 hours for the changes to be reflected in the Health Score.
For more information about CloudIQ, and for information about how to get connected, go to the CloudIQ page on the Dell Technologies website.

Article Properties

Affected Product

PowerStore, PowerStoreOS

Last Published Date

07 Mar 2024

Version

6

Article Type

Solution

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