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PowerStore: OS V3.0 Appliances Can Experience Higher Than Normal Drive Wear (ET004805)

Summary: An issue has been identified in PowerStore 3.0.0.x code releases that may cause higher than normal drive wear on a subset of NVMe SSD Drives.

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Symptoms

NVMe SSD drives can have increased wear levels.

Cause

Dell Technologies has identified a rare condition that can occur on systems running PowerStore 3.0.0.x code. This condition can be introduced through the following events:

  • Running a PowerStore Array for a significant amount of time on any 3.0.0.x releases

Over a long duration this can impact the usable life of a subset of drives.  If a system continues to run on version 3.0.0.x code a data impactful event may occur.

Resolution

To prevent any risk of this issue, we recommend you upgrade to the PowerStoreOS 3.5.0.2 or later code immediately.

If your PowerStore cluster is on 3.0.0.x code, and are unable to update to 3.5.0.2 (or higher) you are advised to contact Dell Technical Support for review and potential remediation.


NOTE TO CLOUDIQ USERS: Upon detecting this issue, it is added to the Health Issues List. Depending on other detected issues this may modify the Health Score by up to 45 (45) points. This issue is removed from the Health Issues List upon upgrading to 3.5.0.2 or greater. Remember that it takes a minimum of 24 hours for the changes to be reflected in the Health Score.
For more information about CloudIQ, and for information about how to get connected, go to the CloudIQ page on the Dell Technologies website.

Affected Products

PowerStore, PowerStoreOS
Article Properties
Article Number: 000206489
Article Type: Solution
Last Modified: 07 Mar 2024
Version:  6
Find answers to your questions from other Dell users
Support Services
Check if your device is covered by Support Services.
Article Properties
Article Number: 000206489
Article Type: Solution
Last Modified: 07 Mar 2024
Version:  6
Find answers to your questions from other Dell users
Support Services
Check if your device is covered by Support Services.