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Article Number: 000205322

How to locate ESXi Drivers using the VMware Compatibility Guide and a SupportAssist Collection (TSR ZIP)

Summary: How to locate the correct ESXi driver using the PCI ID information that is contained within a SupportAssist Collection (TSR ZIP)

This article may have been automatically translated. If you have any feedback regarding its quality, please let us know using the form at the bottom of this page.

Article Content

Instructions

While it is possible to perform a generic device search on the VMware Compatibility Guide, remember that many variants of the same device can exist.

To ensure you are using the best driver possible and understand the minimum required firmware for that driver, you should use the PCI ID information.
To obtain the PCI ID - obtain a SupportAssist Collection from the IDRAC.

You can open the zipped archive, access the folder 'tsr' then open viewer.html
 

  1. From the summary page of the SupportAssist Collection, scroll down to 'PCI Devices' then locate the required device.

    Locate the device in the list

  2. Click the device, scroll down to see the device properties - highlighted is the PCI ID information, this is what is required to search the VMware page.

    Locate the PCI ID information per screenshot

  3. Go to the VMware compatibility guide here: https://www.vmware.com/resources/compatibility/search.php?deviceCategory=io - Enter the PCI ID information per the colour coding.

    Where to enter the PCI ID information

  4. Finally, the results are shown. Note here that while this is an Intel device, the PCI ID correctly identifies it as a Dell supplied OEM variant. The minimum required firmware is also shown. 

    Review list of available options

 

Additional Information

VMware Compatibility Guide: https://www.vmware.com/resources/compatibility/search.php?deviceCategory=io

Exporting a SupportAssist Collection : 
Export a SupportAssist Collection via iDRAC7 and iDRAC8  
Export a SupportAssist collection via iDRAC9

Alternative Method: How to download and install the correct driver in VMware ESXi 5.x and 6.x from VMware HCL  
 
NOTE: If installing device drivers and firmware for a Dell OEM variant as detailed above, ensure that the firmware is obtained from the Dell website only. Retail variant firmware may have a higher version however is not necessarily correct for OEM devices - this may cause malfunction and lead to difficulties in escalating incidents.
 
NOTE: Some older systems or older IDRAC firmware revisions may display the above information differently - In this instance you should select 'Raw' and locate your device as follows:

How to locate PCI ID for IDRAC 7 and 8

Should you be unable to use this method you can try to upgrade the IDRAC firmware, try the alternative method or contact Support for assistance.

Article Properties

Affected Product

PowerEdge, VMware ESXi 4.x, VMware ESXi 5.x, VMware ESXi 6.5.X, VMware ESXi 6.7.X, VMware ESXi 6.x, VMware ESXi 7.x, VMware ESXi 8.x, VMware OEM Products with ProSupport

Last Published Date

18 Jan 2023

Version

5

Article Type

How To

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