Article Number: 000205241
NetWorker: How To Collect ddfs.info log from Data Domain
Summary: This KB provides a general overview of how to collect the ddfs.info logs from a NetWorker system when troubleshooting NetWorker backup, clone, or recover operations.
Article Content
Instructions
When troubleshooting issues regarding NetWorker backup, clone, or recover operations, it may be necessary to review the ddfs.info logs on from the Data Domain. This log can be collected using one of the following processes.
The ddfs.info log can be found under \ddr\var\log\debug.
3. On the Windows client that is specified or with access to the Data Domain create a mountpoint using: \\DD_ADDRESS\logs
When prompted enter the sysadmin or ddboost username and password.
4. Collect the ddfs.info log from the mountpoint:
Support Bundle
Log in to the Data Domain web management user interface and generate a support bundle under Maintenance->Support->Support Bundles.
NOTE: The ddfs.info log can be collected by generating a mini bundle.
The ddfs.info log can be found under \ddr\var\log\debug.
CIFS Mountpoint
A CIFS mount point can be created on the Data Domain and mounted on a Windows system with network access to the Data Domain. The ddfs.info log file can be copied directly from the Data Domain to the windows system.
1. Log in to the Data Domain over SSH using the sysadmin account.
2. Create the CIFS share:
Syntax:
cifs share create name path path clients allowed_clients
Example:
sysadmin@ddve# cifs share create logs path /ddvar/log/debug clients 192.168.9.0/24
Share "logs" has been created.
NOTE: allowed_clients can be replaced with a specific IP/FQDN address, network address, or * depending on if you want to restrict CIFS share access to a specific host, network, or open it up to be accessible across networks. In addition to address restrictions, user authentication must be met before you can access the CIFS share.
3. On the Windows client that is specified or with access to the Data Domain create a mountpoint using: \\DD_ADDRESS\logs
When prompted enter the sysadmin or ddboost username and password.
4. Collect the ddfs.info log from the mountpoint:
5. To delete the CIFS share from the Data Domain, run:
Syntax:
cifs share destroy name
Example:
cifs share destroy logs
Additional Information
Article Properties
Affected Product
Data Domain, NetWorker
Product
NetWorker Family, NetWorker Series
Last Published Date
11 Jun 2024
Version
8
Article Type
How To