Skip to main content
Sign Out

Welcome to Dell

My Account
  • Place orders quickly and easily
  • View orders and track your shipping status
  • Enjoy members-only rewards and discounts
  • Create and access a list of your products
Sign In Create an Account Dell Financial Services Premier Sign In Partner Program Sign In
Contact Us

Your Dell.com Carts

Some article numbers may have changed. If this isn't what you're looking for, try searching all articles. Search articles

Inspiron 14 3420 Cannot Turn On Without Battery

Summary: Learn about what to do when an Inspiron 14 3420 is unable to turn on without a battery connected.

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.
Check out other resources

Symptoms

In some scenarios, a user may remove the battery and try to turn on the computer while connected to the AC adapter power. The Inspiron 14 3420 does not turn on.

Affected Platforms:

  • Inspiron 14 3420

Cause

This is a Qualcomm SC8180X platform limitation and is the expected behavior.

Resolution

This is expected behavior for the Inspiron 14 3420. Connect the battery to turn on the computer.

Affected Products

Inspiron 14 3420
Article Properties
Article Number: 000204810
Article Type: Solution
Last Modified: 03 Sep 2024
Version:  3
Find answers to your questions from other Dell users
Support Services
Check if your device is covered by Support Services.