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PowerProtect DP Series Appliance and IDPA: VMware vSphere 6.7 support for Customers running IDPA and PowerProtect DP Series Software version 2.5 through 2.7.2

Summary: VMware vSphere 6.7 Support for IDPA / PowerProtect DP Series Appliance Customers running IDPA / PowerProtect DP Series Software 2.5 -2.7.2

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Instructions

Impact Matrix
 
PowerProtect DP Series Appliance and IDPA version VMware vSphere version
2.6.0 6.7
2.6.1 6.7
2.7.0 6.7
2.7.1 6.7
2.7.2 6.7


Important Notice
  1.  Your appliance uses VMware vSphere 6.7 as the virtual infrastructure to run the protection software, backup, and management VMs.
  2. Starting November 15th, 2023, VMware version 6.7 has lost all support from VMware as its Technical Guidance phase has ended. VMware had announced the End of General Support (EOGS) for vSphere 6.7 on October 15, 2022 and Technical Guidance phase until November 15, 2023.
  3.  After this EOGS/Technical Guidance phase end date, there will be no change to how Dell provides end-to-end product support for all IDPA and DP Series appliances under Standard Support. Any IDPA or DP Series appliance Service Requests (including vSphere 6.7 related issues) raised by customers will be handled by Dell Technical Support, as usual.
  4. PowerProtect DP Series software releases 2.7.4, and 2.7.6 contain vSphere version 7.0. You are advised to upgrade to these versions at the earliest. 
  5.  As a reminder, any updates made to vSphere software without using published DP Series software releases can result in product failures and void product warranty.
  6. For Support ONLY: Review new process and procedures outlined in the Internal Notes section for engaging VMware DE(GSE) for assistance on IDPA and DP Series appliances containing vSphere 6.7

Affected Products

PowerProtect DP4400, PowerProtect Data Protection Software, Integrated Data Protection Appliance Software

Product

PowerProtect DP5300, PowerProtect DP5800, PowerProtect DP8300, PowerProtect DP8800, Integrated Data Protection Appliance Family, PowerProtect DP5900, PowerProtect DP8400, PowerProtect DP8900
Article Properties
Article Number: 000204489
Article Type: How To
Last Modified: 09 Feb 2024
Version:  3
Find answers to your questions from other Dell users
Support Services
Check if your device is covered by Support Services.
Article Properties
Article Number: 000204489
Article Type: How To
Last Modified: 09 Feb 2024
Version:  3
Find answers to your questions from other Dell users
Support Services
Check if your device is covered by Support Services.