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Operating System Recovery For Windows 11 SE Devices

Summary: This article describes operating system recovery options available in Windows 11 SE.

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Instructions

Affected Operating Systems:

  • Windows 11 SE

Windows 11 SE is an edition of Windows that is designed for education. It runs on web-first devices, and operating system recovery is managed from the Intune console.

Operating System Recovery:

Windows 11 SE enables school administrators and teachers to refresh and reset the installed operating system from the Intune console.

Option Scope Disk Wipe When to use
Fresh Start This removes any apps that are installed. No Troubleshooting
Autopilot Reset This removes personal files, apps, and settings, and resets the device in a fully configured or known IT-approved state. No Troubleshooting, app and computer performance issues
Wipe This is equivalent to a factory reset. It wipes all user accounts, data, MDM policies, and settings. It resets the operating system to its default state and settings. Yes Change the device owner. Lost or stolen device

Reset and Wipe require that the Windows Recovery Environment (WinRE) on the device is intact.

Recovery Image:

Dell SupportAssist OS Recovery allows customers to create a bootable USB recovery key.

Download and launch the Dell OS Recovery Tool on a device that runs Windows Home or Pro:

  • Insert a USB Key (16GB or larger) that can be formatted.
  • Click Advanced Recovery
  • Select the Windows 11 SE image, and follow the prompts.
    Note: SupportAssist OS Recovery does not support automated installation for Windows 11 SE devices.

How to Download and Use the Dell Operating System Recovery Image

OS Recovery Tool

FAQ:

  • How can I restore Windows on the device?
    • Windows 11 SE can be restored through Push Button Reset (PBR).
      • From the Windows desktop: Click Start > Settings > System > Recovery > Reset PC > Keep my files > Local reinstall > Next > Reset.
      • From the Windows login prompt: Press and hold SHIFT > Power > Restart.
      • While the device is powered off: Press and hold the WINDOWS Key and then press and release the Power button. For more information, reference Reset or Reinstall Windows 11 on Your Dell Computer and Windows Recovery Environment (WinRE) This hyperlink is taking you to a website outside of Dell Technologies..
        Note: To ensure the best end user experience, administrators should disable SupportAssist OS Recovery on computers with Windows 11 SE:
        1. Reboot the computer.
        2. Tap F2 when the Dell logo appears to enter the BIOS.
        3. Go to SupportAssist System Resolution and expand the note.
        4. Select SupportAssist OS Recovery.
        5. Clear SupportAssist OS Recovery
        6. Click Apply, Save, and then Exit.
          Uncheck SupportAssist OS Recovery
  • Can Push-Button Reset restore drivers and apps?
  • How can I customize the image?
  • Can I manage Windows 11 SE without In-Tune?
    • No, Windows 11 SE requires In-Tune. Contact your account team if you have questions.

Additional Information

Article Properties
Article Number: 000203288
Article Type: How To
Last Modified: 19 Sep 2024
Version:  10
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