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Dell USB-C Mobile Adapter DA310 Usage and Troubleshooting Guide

Summary: The following article provides information about the Dell DA310 USB-C Mobile Adapter. You can reference each section to learn more about the features of the Dell DA310 USB-C Mobile Adapter and how to use it. ...

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.
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Instructions

Table of Contents:

  1. What is in the Dell DA310 USB-C Mobile Adapter box?
  2. USB-C Mobile Adapter Features
  3. Setting up your USB-C Mobile Adapter
  4. Troubleshooting
  5. Additional Information
 

Features the widest variety of ports available. The compact 7-in-1 Dell USB-C Mobile Adapter offers video, network, data connectivity, and up to 90 W power pass-through for your laptop.

Product Shot

(Figure.1 Work faster and easier with the Dell DA310 USB-C Mobile Adapter)

 

What is in the Dell DA310 USB-C Mobile Adapter box

 

DA310 What is in the box?

(Figure.2 Dell DA310 USB-C Mobile Adapter Box Contents)

1 USB-C Mobile Adapter 2 Documents
 


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USB-C Mobile Adapter Features

 

Top View

Front View

(Figure.3 Dell DA310 USB-C Mobile Adapter Top View)

Front View

Left View

(Figure.4 Dell DA310 USB-C Mobile Adapter Front View)

Product Features

DA310 Features

(Figure.5 Dell DA310 USB-C Mobile Adapter Product Features)

1 RJ-45 Gigabit Ethernet Connector 2 USB Type-A 3.2 Gen2 Connector
3 USB Type-A 3.2 Gen2 Connector 4 USB Type-C 3.2 Gen2 Connector (Up to 90 W power pass through)
5 HDMI 2.0 Connector 6 VGA Connector
7 DisplayPort Connector    
 

USB-C Mobile Adapter Features

  • Plug and Play Compliant
  • Wake on Local Area Network (LAN)
  • Preboot Execution Environment (PXE) Support
  • Media Access Control (MAC) address pass-through
  • Fast role swap
  • 90 W power delivery


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Setting up your USB-C Mobile Adapter

 

Compatibility

Operating Systems:

  • Windows 11 64-bit, Windows 10 64-bit, Google Chrome, Red Hat Enterprise Linux, Ubuntu, and Apple macOS

Connecting the USB-C Mobile Adapter

The Dell DA310 USB-C Mobile Adapter uses a 4.7 in integrated USB Type-C cable to connect to your Desktop or Laptop computer.

Connection method

(Figure.6 USB Type-C Connector)

Using the Adapter

  1. Using your fingertips, grip the bottom section of the adapter in one hand and grasp the top section in your other hand.

  2. With the integrated USB Type-C cable facing you:

    1. Turning it one way releases the integrated cable to be plugged to a computer.

    2. Turning it the other way spools the integrated cable in and secures the cable when not in use.


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Troubleshooting

 

Problems Possible solutions
Multiple displays are not working
  • The DA310 supports only a single display out at the one time.
Unable to read and write to an external SSD, HHD or Optical (CD, DVD, or Blu-Ray) drive when connected to the DA310
  • Some external devices require higher power than the DA310 can supply.
  • When the DA310 is not connected to a power pass-through port, you should connect the external device directly to the computer.
  • When the DA310 is connected to a power pass-through port, we recommend only connecting one device through the adapter. Connect any additional devices directly to the computer.
Power Surge Message appears when a device is connected to the DA310
  • The peripheral you connected requires more power than the DA310 can supply.
  • Disconnect any other devices connected through the adapter.
  • For devices that require more power, we recommend you connect them directly to the computer.
Wake on LAN, PXE boot, and MAC address pass-through do not work on the DA310
  • Does your computers BIOS support these features? If not, they do not work.
Resolution on monitor is lower than 4K 60 Hz when connected to the HDMI, DisplayPort, of the DA310
  • Check that the monitor is capable of supporting 4k 60 Hz.
  • 4K at 60 Hz is only supported on computers that support DisplayPort 1.3 or above, with a monitor that is capable of that.
  • 4K at 30 Hz is the maximum resolution available on computers that support below DisplayPort 1.3, with a capable monitor.
Video and/or Audio performance issues
  • Ensure that the computers drivers are up to date from the Dell Support site.
No Video on the monitor that is connected to the DA310
  • Ensure that all the cables are connected properly.
  • Disconnect the monitor from the adapter and wait for ten seconds before connecting it again.
Video is distorted or pixelated on the attached monitor
  • Ensure that all the cables are connected properly.
  • Check that the monitor and computer are set to the correct screen resolution.
The DA310 is not charging your computer or is charging really slowly. You may see a yellow triangle with an exclamation mark on the battery status icon.
  • The DA310 supports 90 W maximum through the power pass-through.
  • The DA310 reserves 15 W, so your computer gets 15 W less from the power source. This can cause the slow charging message to appear.
  • It is recommended that you connect the power source directly to the computer and not through the adapter.
 


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Additional Information

Learn how to use and troubleshoot problems with the mobile adapter that you use with your computer. You can find information about Troubleshooting steps, How-To guides, and relevant Support Videos for assistance on our Support Site.

For the Dell DA310 USB-C Mobile Adapter User Guide, browse to the Dell DA310 USB-C Mobile Adapter Online Manual Page. Touch or click View PDF to the right of USB-C Mobile Adapter User Guide. It is located in the Manuals and Documents section.

To troubleshoot wired network issues using the DA310 USB-C Mobile Adapter go to the following knowledge base article: Troubleshooting Ethernet Problems using the Dell DA305 and DA310 Multiport Adapters


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Affected Products

Dell USB-C Mobile Adapter - DA310
Article Properties
Article Number: 000198817
Article Type: How To
Last Modified: 12 Jan 2023
Version:  4
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