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NetWorker: Methods for Identifying NetWorker Software version

Summary: This KB provides an overview of the methods that can be used to identify the NetWorker software. The purpose of this KB is to assist NetWorker administrators and Customer Support Team (CST) with collecting information when opening a NetWorker SR. ...

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Instructions

There are several methods for collecting NetWorker software and operating system information for NetWorker systems. Not all methods are needed; however, depending on the issue faced and components that are involved one or a combination of the following processes can be used. 
 

Operating System Details

For the NetWorker systems involved, collect the Operating System version details. For example, if there is a client backup/recover issue start by collecting the operating system information for the NetWorker server and the client or clients involved. If issue is with NMC connection collect the operating system details of the NMC server and NetWorker server (if seperate). If issue is with a backup device collect the NetWorker server, storage node, and device information.

Linux:

On Linux systems we can use the os-release file to get the operating system details: head /etc/*release

[root@nwserver ~]# head /etc/*release
==> /etc/centos-release <==
CentOS Linux release 8.5.2111

==> /etc/os-release <==
NAME="CentOS Linux"
VERSION="8"
ID="centos"
ID_LIKE="rhel fedora"
VERSION_ID="8"
PLATFORM_ID="platform:el8"
PRETTY_NAME="CentOS Linux 8"
ANSI_COLOR="0;31"
CPE_NAME="cpe:/o:centos:centos:8"
HOME_URL="https://centos.org/"

==> /etc/redhat-release <==
CentOS Linux release 8.5.2111

==> /etc/system-release <==
CentOS Linux release 8.5.2111

Windows:

On Windows systems the operating system and version details are visible from System:

image.png

The systeminfo command can be used from an elevated command prompt to get similar information: 

systeminfo | findstr "OS Name"

C:\Program Files\EMC NetWorker\nsr\logs>systeminfo | findstr OS
OS Name:                   Microsoft Windows Server 2016 Datacenter
OS Version:                10.0.14393 N/A Build 14393
OS Manufacturer:           Microsoft Corporation
OS Configuration:          Member Server
OS Build Type:             Multiprocessor Free
BIOS Version:              VMware, Inc. VMW71.00V.16707776.B64.2008070230, 8/7/2020

 

NetWorker Management Console (NMC)

From the NetWorker Management Console we can collect the NetWorker version information for: the NMC server, NetWorker server, Storage Nodes, vProxies, and Clients.

Log into the NMC, the console window banner will display the NMC server version:

image.png

NOTE: The NMC server might be installed on a separate host from the NetWorker server. It is recommended to match the NMC and server versions; confirm which host is the NMC server and NetWorker server and any version information.

From the Enterprise tab, click the NetWorker server name from the left menu. The right window displays the NetWorker server version.

image.png

NetWorker Client Version:

1. Connect to the NetWorker server from the NMC. Under View ensure that Diagnostic Mode is enabled.
2. Go to Protection and click Clients from the left menu.
3. From the right window, right-click the client and go to Info & Licensing:
image.png
Make note of the hostname, OS, and NetWorker version. If Diagnostic Mode is not enabled the version information will not be displayed.
 
NOTE: Client version details may also be visible from the Hosts tab.

NetWorker Storage Node:

1. Connect to the NetWorker server from the NMC. 
2. Go to Devices and click Storage Nodes from the left menu.
3. From the right window, right-click the storage node and click Properties:
image.png
4. From the General tab, make note of the name, NetWorker daemon versions, and type. 

Note:
  • The General tab will also show if the storage node is enabled and ready.
  • nsrsnmd: Manages NetWorker Storage Node.
  • nsrmmd: Provides device support, mount requests, multiplexes save set data during multiclient backup and demuliplex recover data. Forwards storage information to nsrmmdbd on the NetWorker server.
  • nsrexecd: NetWorker client service.
 

Data Domain Operating System

1. Connect to the NetWorker server from the NMC. 
2. Go to Devices and click Data Domain Systems from the left menu.
3. In the right window the Data Domains will be listed with a column for the OS Version:

image.png

NetWorker VMware Protection (NVP) vProxy

1. Connect to the NetWorker server from the NMC. 
2. Go to Devices and click VMware Proxies from the left menu.
3. In the right window the vProxies will be displayed with a VM proxy version column:
image.png
Make note of the name, vCenter the vProxy is registered to, hotadd/NBD configuration numbers, and version.
NOTE: The VMware Proxies tab will also show if vProxy is enabled.

Operating System Package Installation Information

Linux: 

On Linux systems we can use the rpm command to find which NetWorker packages are installed: rpm -qa | grep lgto

[root@nwserver ~]# rpm -qa | grep lgto
lgtonwuiserv-19.6.0.0-1.x86_64
lgtoman-19.6.0.0-1.x86_64
lgtoadpt-19.6.0.0-1.x86_64
lgtonode-19.6.0.0-1.x86_64
lgtoserv-19.6.0.0-1.x86_64
lgtonmc-19.6.0.0-1.x86_64
lgtoxtdclnt-19.6.0.0-1.x86_64
lgtoclnt-19.6.0.0-1.x86_64
lgtoauthc-19.6.0.0-1.x86_64

To get specific information about a package, use: rpm -qi package_name

[root@nwserver ~]# rpm -qi lgtoserv-19.6.0.0-1.x86_64 | grep -i "Version\|Summary"
Version     : 19.6.0.0
Summary     : NetWorker Server

Windows:

On Windows systems, the Control Panel's Programs and Features window shows the NetWorker version:
image.png

Also, you can use the windows wmic command to display additional NetWorker version information from an admin command prompt: 
wmic product get name, version, vendor | findstr NetWorker 
C:\Program Files\EMC NetWorker\nsr\logs>wmic product get name, version, vendor | findstr NetWorker
NetWorker Runtime Environment                                   DELL EMC Corporation   8.0.10
NetWorker Authentication Service                                DELL EMC               19.6.0.0
NetWorker Extended Client                                       DELL EMC               19.6.0.0
NetWorker                                                       DELL EMC               19.6.0.0
NetWorker Management Console                                    DELL EMC               19.6.0.0
NetWorker                                                       DELL EMC               19.6.0.0
NetWorker                                                       DELL EMC               19.6.0.0
NetWorker Management Web UI Server                              DELL EMC               19.6.0.0



Daemon Log File

All NetWorker systems: NetWorker server, storage nodes, clients, and NMC server's will have a daemon.raw file; in environments with active daemon rendering configured a daemon.log will be available. The daemon log files can be found in the following location:

Linux: /nsr/logs/
Windows: C:\Program Files\EMC NetWorker\nsr\logs\

To render an unrendered daemon.raw, you can run the following command from an elevated command prompt in the NetWorker logs directory: nsr_render_log daemon.raw > daemon.log 2<&1

Anytime the NetWorker services are started the process version details will be displayed in the daemon.raw.

0 3/9/2022 8:15:12 PM  1 5 0 2520 2516 0 networker-mc.emclab.local nsrexecd NSR notice @(#) Release:      19.6.0.0.Build.49 
...
0 3/9/2022 8:15:40 PM  1 5 0 5424 5420 0 networker-mc.emclab.local nsrd NSR notice @(#) Release:      19.6.0.0.Build.49 
...
0 3/9/2022 8:16:52 PM  1 5 0 1788 1784 0 networker-mc.emclab.local nsrsnmd NSR notice @(#) Release:      19.6.0.0.Build.49 

Note: 

  • nsrd - only seen on NetWorker servers, NetWorker backup and recover daemon.
  • nsrexecd - NetWorker client process, this process is found on NetWorker servers, storage nodes, NMC server, and NetWorker clients that have the client package installed.
  • nsrsnmd - Only seen on the NetWorker server and NetWorker storage nodes. This is the storage node daemon.

For the Networker Management Console, the gstd.raw on the NMC server shows the NMC version.

Linux: /opt/lgtonmc/logs/gstd.raw
Windows: C:\Program Files\EMC NetWorker\Management\logs\gstd.raw

NetWorker: How to use nsr_render_log

nsradmin Command-Line Utility

nsradmin can be run on NetWorker servers, NMC server, storage nodes, and NetWorker clients. Open an administrative command prompt. In order to use nsradmin the NetWorker services for that system must be running. nsradmin can be used when services are off. Refer to nsradmin Continued field.

NetWorker Server, NMC server, and NetWorker Clients

1. From the NetWorker server, NMC server, and clients open an elevated command prompt.
2. Run: nsradmin -p nsrexecd
3. The results can be filtered by entering: show name; OS; NetWorker version
4. Enter: print type: nsrla

C:\Windows\system32>nsradmin -p nsrexecd
NetWorker administration program.
Use the "help" command for help, "visual" for full-screen mode.
nsradmin> show name; OS; NetWorker version
nsradmin> p type: nsrla
                        name: networker-mc.emclab.local;
                          OS: Windows Server 2016 Datacenter 10.0;
           NetWorker version: 19.6.0.0.Build.49;
NOTE: the -p nsrexecd flag means that the client process and database is used to display information, typically the NetWorker server and client version is the same on NetWorker servers.
 

To connect to the NetWorker server database run: nsradmin
To display NetWorker server information run: print type: nsr
 

NetWorker Storage Node

1. From the NetWorker storage node, open an elevated command prompt.
2. Run: nsradmin -p nsrexecd
3. The results can be filtered by entering: show name; nsrmmd version; OS; NetWorker version 
[root@storagenode ~]# nsradmin -p nsrexecd
NetWorker administration program.
Use the "help" command for help, "visual" for full-screen mode.
nsradmin> show name; nsrmmd version; OS; NetWorker version               
nsradmin> p type: nsrla
                        name: centos8.emclab.local;
              nsrmmd version: 19.6.0.0.Build.49;
                          OS: CentOS Linux release 8.5.2111;
           NetWorker version: 19.6.0.0.Build.49;

nsradmin Continued:

If the NetWorker services are off, nsradmin can still be used as instructed above; however, in order to use nsradmin we need to specify -d and the full path to the database we are connecting to; the NetWorker server (nsrdb) and / or the NetWorker client database (nsrladb) can be connected to.
Linux:
nsradmin -d /nsr/res/nsrdb
nsradmin -d /nsr/res/nsrladb

Windows: 
nsradmin -d "C:\Program Files\EMC NetWorker\nsr\res\nsrdb"
nsradmin -d "C:\Program Files\EMC NetWorker\nsr\res\nsrladb"
 

EMC Reports Utility:

EMC Reports is a tool that can be downloaded and used for capturing support information about Windows systems:

Download: https://www.dell.com/support/home/product-support/product/emcreports/drivers
Usage: How to download and run EMC Reports for Windows
 

NSRGET

NSRGet is a script which calls a host of commands and utilities to collect host information as well as system logs, NetWorker log files, and databases. A zipped bundle is created containing this information.

NetWorker: How to Use the NSRGet NetWorker Data Collection Tool

Additional Information

See All Dell EMC End-of-Life Documents for supported NetWorker versions. If unsupported NetWorker software versions are used, upgrade to supported NetWorker release.

All NetWorker packages can be downloaded from: https://www.dell.com/support/home/product-support/product/networker/drivers
NetWorker Installation and Administration Guides can be found under: https://www.dell.com/support/home/product-support/product/networker/docs

 

Affected Products

NetWorker

Product

NetWorker Family, NetWorker Series
Article Properties
Article Number: 000197614
Article Type: How To
Last Modified: 16 Oct 2023
Version:  7
Find answers to your questions from other Dell users
Support Services
Check if your device is covered by Support Services.
Article Properties
Article Number: 000197614
Article Type: How To
Last Modified: 16 Oct 2023
Version:  7
Find answers to your questions from other Dell users
Support Services
Check if your device is covered by Support Services.