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Article Number: 000197183

Some Notebooks Integrated Webcams May Have Color Distortion

Summary: Some Notebooks (Latitude, Precision Mobile, Inspiron, etc) RGBIR Hybrid sensor webcam images have an unusual color

This article may have been automatically translated. If you have any feedback regarding its quality, please let us know using the form at the bottom of this page.

Article Content

Symptoms

Webcam images have an unusual color

Images from the internal webcam of some Notebooks may have purple hues. The dark colors in the figure may appear to have a purple or blue tint

Black cloth to blusish color.jpg
Figure.1 Black cloth to a bluish color

Black cloth to greenish color.jpg
Figure.2 Black cloth to a greenish color

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Cause

The Red, Green, Blue, Infrared (RGBIR) hybrid sensor displays an interference symptom when warm light conditions have a high level of Infrared (IR) energy. It would cause some saturation loss and color accuracy drop.
The camera sensors are trying to adjust the color based on the lighting in the environment. These adjustments cause darker colors with a blue or purple hue. This tinting is normal behavior for RGBIR hybrid cameras.


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Resolution

This is not a hardware issue. This is an expected behavior of the design.

Replacement of the camera does not improve image quality. These Red, Green, Blue, Infrared (RGBIR) Cameras are used throughout the computer and information technology industry. RGB IR cameras support biometric security features including Windows Hello Face recognition. Some systems may have a firmware update to modify the purple or blue tint.
To modify the purple or blue tint, update the camera firmware using the Dell Camera Firmware Update Tool. To check if the tool is available for your system, check if tool is listed under the "Mouse, Keyboard, and Input Devices" category in the Dell Drivers & Downloads page.


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Article Properties

Affected Product
Alienware m15, Alienware x15, Alienware x17, Latitude 3310, Latitude 5310, Latitude 5320, Latitude 7300, Latitude 7310, Latitude 7320, Latitude 7320 Detachable, Latitude 3410, Latitude 3420, Latitude 5410, Latitude 5411, Latitude 5421, Latitude 7400 , Latitude 7410, Latitude 7420, Latitude 3510, Latitude 3520, Latitude 5510, Latitude 5511, Latitude 5520, Latitude 5521, Latitude 7520, Latitude 5420, Precision 3551, Precision 3560, Precision 3561, Precision 7550, Precision 7560, Precision 7750, Precision 7760 ...
Product

XPS 13 9310 2-in-1, XPS 13 9310

Last Published Date

27 Apr 2023

Version

11

Article Type

Solution

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