Some Notebooks Integrated Webcams May Have Color Distortion
Summary: Some Notebooks (Latitude, Precision Mobile, Inspiron, etc…) RGBIR Hybrid sensor have webcam images that have an unusual color.
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This article is not tied to any specific product.
Not all product versions are identified in this article.
Symptoms
Webcam images have an unusual color
Images from the internal webcam of some Notebooks may have purple hues. The dark colors in the figure may appear to have a purple or blue tint.
Cause
The Red, Green, Blue, Infrared (RGBIR) hybrid sensor displays an interference symptom when warm light conditions have a high level of Infrared (IR) energy. It would cause some saturation loss and color accuracy drop.
The camera sensors are trying to adjust the color based on the lighting in the environment. These adjustments cause darker colors with a blue or purple hue. This tinting is normal behavior for RGBIR hybrid cameras.
Resolution
This is not a hardware issue. This is an expected behavior of the design.
Replacement of the camera does not improve image quality. These Red, Green, Blue, Infrared (RGBIR) Cameras are used throughout the computer and information technology industry. RGB IR cameras support biometric security features including Windows Hello Face recognition. Some systems may have a firmware update to modify the purple or blue tint.
To modify the purple or blue tint, update the camera firmware using the Dell Camera Firmware Update Tool. To check if the tool is available for your system, check if the tool is listed under the "Mouse, Keyboard, and Input Devices" category in the Dell Drivers & Downloads page.
Affected Products
Alienware m15 Ryzen Edition R5, Alienware m15 R6, Alienware x15 R1, Alienware x17 R1, Alienware m15, Alienware x15, Alienware x17, Inspiron 7300 2-in-1, Inspiron 7306 2-in-1, Inspiron 7500 2-in-1 Black, Inspiron 7506 2-in-1, Latitude 3310 2-in-1
, Latitude 3310, Latitude 5300 2-in-1, Latitude 5300, Latitude 5310 2-in-1, Latitude 5310, Latitude 5320, Latitude 7300, Latitude 7310, Latitude 7320, Latitude 7320 Detachable, Latitude 3410, Latitude 3420, Latitude 5400, Latitude 5401, Latitude 5410, Latitude 5411, Latitude 5420 Rugged, Latitude 5421, Latitude 5424 Rugged, Latitude 7400 2-in-1, Latitude 7400, Latitude 7410, Latitude 7420, Latitude 7424 Rugged Extreme, Latitude 9410, Latitude 3510, Latitude 3520, Latitude 5500, Latitude 5501, Latitude 5510, Latitude 5511, Latitude 5520, Latitude 5521, Latitude 7520, Latitude 9510, Latitude 5420, Precision 3540, Precision 3541, Precision 3550, Precision 3551, Precision 3560, Precision 3561, Precision 7540, Precision 7550, Precision 7560, Precision 7740, Precision 7750, Precision 7760, Wyse 5470, XPS 13 9310 2-in-1, XPS 13 9310
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Article Properties
Article Number: 000197183
Article Type: Solution
Last Modified: 24 Sep 2024
Version: 13
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