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BIOSConnect Cannot Find Wi-Fi 6G Wireless Networks

Summary: Information about BIOSConnect and Wi-Fi 6G wireless networks.

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.
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Symptoms

BIOSConnect interface will not display Wi-Fi 6G wireless networks.

When using the SupportAssist OS Recovery option to boot to BIOSConnect while using a Wi-Fi 6G network. The Wi-Fi 6G network will not be seen in the BIOSConnect interface.

This behavior has been seen with the Intel AX210 and AX211 wireless cards when in use with Wi-Fi 6G routers.

Affected Products:

  • Inspiron 3020
  • Latitude 3330
  • Latitude 5430
  • Latitude 5431
  • Latitude 7330
  • Latitude 7430
  • Latitude 7530
  • Latitude 9330
  • Latitude 9430
  • Dell Pro 13 Premium
  • OptiPlex Micro Plus 7010
  • OptiPlex Small Form Factor Plus 7010
  • OptiPlex Tower Plus 7010
  • OptiPlex All-in-One 7410
  • OptiPlex All-in-One Plus 7410
  • Precision 3260
  • Precision 3460
  • Precision 7820 Tower
  • Vostro 3020 Small Form Factor
  • Vostro 3020 Tower
  • SupportAssist OS Recovery

Cause

BIOSConnect does not support Wi-Fi 6G.

Resolution

BIOSConnect Network Connection

You must connect to a 2.4G/5G router to use the BIOSConnect feature.

The BIOSConnect team has no plans to support Wi-Fi 6G. Support is planned for WiFi 6G on next-generation Intel Meteor Lake Processor (MTL) computers.

Affected Products

Dell Pro 13 Premium PA13250, Latitude 7330, Latitude 9330, Latitude 5431, Latitude 7430, Latitude 9430, Latitude 7530, Latitude 3330 (End of Life), Latitude 5430, OptiPlex Tower Plus 7010, OptiPlex Micro Plus 7010 , OptiPlex Small Form Factor Plus 7010, OptiPlex All-In-One 7410, OptiPlex All-in-One Plus 7410, Precision 3260 Compact, Precision 3460 Small Form Factor, Precision 7820 Tower, SupportAssist OS Recovery, Vostro 3020 Tower Desktop, Vostro 3020 Small Desktop ...
Article Properties
Article Number: 000196865
Article Type: Solution
Last Modified: 09 Jan 2025
Version:  10
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