Blue Screen INTERRUPT EXCEPTION NOT HANDLED(0X3D) on Windows 11
Summary: This article provides information about dell computer encountering a bluescreen error when booting up or shutting down.
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This article is not tied to any specific product.
Not all product versions are identified in this article.
Symptoms
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This article focuses on the INTERRUPT EXCEPTION NOT HANDLED(0X0000003D) blue screen error. When you use your Dell computer, you find it encounters a bluescreen error that you boot up or shut down. These scenes happen with shutdown 2-5 times.
Affected operation system
- Windows 11
Cause
This is a system issue, the Microsoft Corporation has released a Hotfix on 1/25/2022 - KB5008353 
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Resolution
You can press the Power button to force the computer shutdown then restart the computer:
- Go to System Settings.
- Find Update & Security section.
- Select Windows Update.
- Check for updates, install them.
After the update is completed, it may require you to restart the system.
Affected Products
Latitude 5420Article Properties
Article Number: 000196576
Article Type: Solution
Last Modified: 03 Oct 2024
Version: 3
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