Data Domain: DD3300 6900 9400 9900 Platform Flea Drain BMC Reset Procedure

Purpose:
This article serves as a How-To guide for resolving multiple issues that require a flea drain (BMC reset) on our DD3300/DD6400/DD6900/DD9400/DD9900 Platforms.

Applies To:

• Data Domain Appliance DD3300/DD6400/DD6900/DD9400/DD9900 

• All Software versions

iDRAC Remote Flea Drain Procedure:

Note: These steps simulate having AC power removed from the system; DO NOT send an FE to site for a Flea Drain.

1. Log in to the iDRAC console.

2. Go to Configuration.

3. Click BIOS Settings.

4. Scroll and select Miscellaneous Settings.

5. Select Power Cycle Request.

6. Change the value to Full Power Cycle.

7. Proceed with Apply and Reboot to proceed with the remote flea drain.

8. Monitor the job cycle using the virtual console.

NOTE: iDRAC connection is lost during the remote flea drain.

This can also be done using the following RACADM CLI commands:

racadm set BIOS.MiscSettings.PowerCycleRequest FullPowerCycle
racadm jobqueue create BIOS.Setup.1-1
reboot 

Alternative: Manual Flea Drain Procedure:
Note:  Dell Support DO NOT send a Field Engineer to site to perform these actions.

1. Power the Data Domain down gracefully. 
2. Disconnect the server from all power and network cables.
3. Hold down the power button continuously for at least 10 s. 
4. Insert power and network cables back to the system. 
5. Wait 2 minutes before powering on the server to give the iDRAC time to initialize.
6. Power the system on.