XPS 15 9510 Usage and Troubleshooting Guide
Summary: Learn how to use and troubleshoot issues related to drivers, Windows, LCD, input devices, networking, webcam and more on your XPS 15 9510 laptop.
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Instructions
For help with issues such as: wired and wireless networking, Windows, mouse, touchpad, keyboard, LCD, webcam and downloading drivers, refer to an expanding section below.
For specifications, browse to the XPS 15 9510 Online Manual Page. Touch or click View PDF under XPS 15 9510 Setup and Specifications (refer to the Specifications of XPS 15 9510 section).
For port locations, browse to the XPS 15 9510 Online Manual Page. Touch or click View PDF under XPS 15 9510 Setup and Specifications (refer to the Views of XPS 15 9510 section).
To view or download the Service Manual, browse to the XPS 15 9510 Online Manual Page. Touch or click View PDF to the right of XPS 15 9510 Service Manual.
To locate your Service Tag or Express Service Code, browse to the Where is the Service Tag located? page.
For how-to's and troubleshooting information about Wired and Wireless networking, browse to the Dell Networking and Wireless Support Center.
For information about how to turn the wireless antenna on and off on a Dell Computer, refer to Dell Knowledge Base article: How to Turn the Wireless Antenna On and Off on a Dell Computer.
- Using the SupportAssist application provides automatic computer updates and detects issues that will be resolved for you. Let us take the effort out of maintaining your Dell Computer or Tablet. For more information about SupportAssist, browse to the SupportAssist for PCs and tablets page.
- Run online hardware diagnostics to make sure your hardware is working correctly. Refer to the Dell Knowledge Base article How to use the Dell PC Diagnostics. The article explains how to access the hardware diagnostics and the different kinds of test available for your Dell computer or tablet.
Note: The diagnostics will either fix the problem automatically, or it will guide you through the steps to resolve the problem. When the diagnostic identifies a failing part, depending on the failing part, we will immediately start the process for a free in-warranty replacement part.
- When the computer cannot access the Internet, you can run the built-in diagnostics (ePSA) on your computer. For more information, refer to the Dell Knowledge Base article Resolve Hardware Issues With Built-in and Online Diagnostics (ePSA or PSA Error Codes).
This section covers the Microsoft Windows operating system that is installed on your computer; select the tabs below to find out further information.
For help with using Microsoft Windows, refer to the Dell Windows Support Center. Select the operating system that you need help with.
When the computer stops responding or you are troubleshooting slow performance issues, perform the following steps:
- Press the Power button for at least 15 seconds to make sure the computer turns off.
- Disconnect all external peripherals including the keyboard, mouse, and external monitor. Peripherals also include external storage devices such as flash drives, USB devices, printers, cards etc.
- Press the Power button to see if the computer turns on and boots up correctly. If not, refer to Dell Knowledge Base article Computer Does Not Turn on, or is Stuck on the Dell Logo Screen.
- When the computer does boot up correctly, download and install SupportAssist. For more information about how to obtain and install SupportAssist, browse to the SupportAssist for PCs and tablets page.
- Perform system maintenance on your computer, for more information refer to Dell Knowledge Base article Optimization and Maintenance of Microsoft Windows or Troubleshooting Slow Performance Issues.
- Start connecting external peripherals one at a time, and check to see if the computer continues to respond.
This link takes you to the Dell Knowledge Base article Microsoft Windows Locks Up or an Error Occurs.
For information about the drivers available, browse to the XPS 15 9510 Drivers Page.
This article provides information about how to download drivers for Dell computers: How to Download and Install a Driver.
The following article provides information about the proper use and handling of a Dell Laptop:
This section covers the hardware that is installed on your computer; select the tabs below to find out further information.
Refer to the following Dell Knowledge Base articles for information about how to use or troubleshoot mouse, keyboard, or touchpad issues.
- Keyboard Usage and Troubleshooting Guide
- Mouse Usage and Troubleshooting Guide
- Touchpad Usage and Troubleshooting Guide
Notes:
- Some keys on your keyboard have two symbols on them. These keys can be used to perform secondary functions. To perform secondary functions, press Fn and the desired key. Press and hold the Fn key. Then press the Esc key to switch the primary behavior of the function keys (F1-F12) between two modes. (multimedia key mode and function key mode.)
- When the computer is powered on, the battery LED also acts as the hard drive activity light. Press and hold the Fn key, and then press the h key to toggle between the battery and the hard drive activity light function.
For information about how to turn the touchpad on or off, refer to Dell Knowledge Base article Disabling or Enabling the Touchpad on a Dell Laptop.
Refer to the Dell Knowledge Base article Troubleshooting Touchscreen Issues in Microsoft Windows, for information about resolving Touchscreen issues.
When you experience a situation in which the computer does not start at all. Or it does turn on. (Lights turn on, and fans are spinning.) If the computer does not show any image, look at the Battery LED (located on the front side of the computer, Figure 1) for a blinking amber and white pattern. You can determine the failures that are listed in Table 1.
Figure 1: Battery Charge and Status LED Location
Note:
The blinking patterns will consist of 2 sets of numbers being represented by a group of Amber blinks, and then a group of White blinks.
First Group: The LED blinks with an Amber color 1 to 9 times, followed by a brief pause with the LED off for 1.5 seconds.
Second Group: The LED blinks with a White color 1 to 9 times. Followed by a longer pause before the next cycle starts again with the LED off for 3 seconds.
For example: For a No Memory Detected Error (2,3). The battery LED blinks 2 times with an Amber color, followed by a pause and then blinks 3 times with a White color. The battery LED will pause for 3 seconds before the next cycle repeats itself again. Each LED blink takes 0.5 seconds.
The computer will not shut down when displaying the Diagnostic Error Codes.
Diagnostic Error Codes will always supersede any other use of the LED. For instance, on Notebooks, battery codes for Low Battery or Battery Failure situations will not be displayed when the Diagnostic Error Codes are being displayed.
| Blinking Pattern |
Component | Description | |
|---|---|---|---|
| Amber | White | ||
| 1 | 1 | TPM detection failure | Replace system board. |
| 1 | 2 | SPI flash failure | Replace system board. |
| 1 | 3 | Short in Hinge cable OCP1 | Check if the display cable is routed properly. If problem persists, replace the display cable or display assembly. |
| 1 | 4 | Short in Hinge cable OCP2 | Check if the display cable is routed properly. If problem persists, replace the display cable or display assembly. |
| 1 | 5 | i-Fuse failure | Replace system board. |
| 1 | 6 | EC internal failure | Disconnect all power source (AC, battery, coin cell) and drain flea power by pressing & holding down power button. |
|
2
|
1
|
Processor failure | Run the Intel CPU diagnostics tools. If problem persists, replace the system board. |
|
2
|
2
|
System board: BIOS or ROM (Read-Only Memory) failure | Try to flash the BIOS to the latest version. For more information, browse to Dell BIOS Updates (Refer to the How do I update BIOS using a USB flash drive? section). If problem persists, replace the system board. |
|
2
|
3
|
No memory or RAM (Random-Access Memory) detected | Confirm that the memory module is installed properly. If problem persists, replace the memory module. |
|
2
|
4
|
Memory or RAM (Random-Access Memory) failure | Reset and swap memory modules amongst the slots. If problem persists, replace the memory module. |
|
2
|
5
|
Invalid memory installed | Reset and swap memory modules among the slots. If problem persists, replace the memory module. |
|
2
|
6
|
System-board or chipset error | Try to flash the BIOS to the latest version. For more information, browse to Dell BIOS Updates (Refer to the How do I update BIOS using a USB flash drive? section). If problem persists, replace the system board. |
|
2
|
7
|
Display failure | Replace the display assembly. |
| 2 | 8 | Display failure - Power Rail Failure | Replace the system board. |
|
3
|
1
|
Coin-cell battery failure | Reset the CMOS battery connection. If problem persists, replace the RTC battery. |
|
3
|
2
|
PCI, video card/chip failure | Replace the system board. |
|
3
|
3
|
Recovery image not found | Try to flash the BIOS to the latest version. For more information, browse to Dell BIOS Updates (Refer to the How do I update BIOS using a USB flash drive? section). If problem persists, replace the system board. |
|
3
|
4
|
Recovery image found but invalid | Try to flash the BIOS to the latest version. For more information, browse to Dell BIOS Updates (Refer to the How do I update BIOS using a USB flash drive? section). If problem persists, replace the system board. |
|
3
|
5
|
Power-rail failure | EC ran into power sequencing failure. If problem persists, replace the system board. |
|
3
|
6
|
System BIOS Flash incomplete | Flash corruption detected by SBIOS. If problem persists, replace the system board. |
|
3
|
7
|
Management Engine (ME) error | Timeout waiting on ME to reply to HECI message. If problem persists, replace the system board. |
Table 1: Repetitive Battery LED Codes
For additional help with your computer, please Contact Technical Support.
When the Battery LED does not blink with an Amber and White pattern, perform the following steps:- Press the power button for at least 15 seconds to make sure the computer turns off.
- Disconnect all external peripherals including the keyboard, mouse, and external monitor. Peripherals also include external storage devices such as flash drives, USB devices, printers, cards, etc.
- Remove the AC adapter from the computer and unplug the AC adapter from the electrical outlet.
- Make sure the connections on the power cord and AC adapter are firmly pressed together.
- Insert the AC into the computer and a good electrical outlet (not on a surge protector or power strip).
- Press the Power button to see if the computer turns on and boots up correctly. If not, refer to Dell Knowledge Base article Computer Does Not Turn on, or is Stuck on the Dell Logo Screen.
- Start attaching devices one at a time and testing to see if the computer will turn on.
There are times when changes to the settings in the System Setup (BIOS) prevent the computer from booting into Windows or connect to the Internet. Setting the BIOS back to its defaults may help fix these issues.
- Reboot the computer.
- When you see the Dell logo during POST, press the F2 key to enter the setup screen.
- On the System Setup screen, click Load Defaults.
- Make sure BIOS Defaults is selected and click OK (when asked).
- Click OK on the Warning window (when asked).
- Click Exit, the computer will restart.
This section covers the hardware that is installed on your computer; select the tabs below to find out further information.
For information about troubleshooting a laptop LCD Screen, refer to the Dell Knowledge Base article: Troubleshooting a Laptop LCD Screen That is Black, Blank or Hard to See.
For help with resolving USB port issues, refer to Dell Knowledge Base article: How to resolve USB port issues.
For information about and help with resolving Hard Drive issues, refer to the Dell Knowledge Base article: Understanding and Troubleshooting Your Hard Drive.
Note: When the computer is powered on, the battery LED also acts as the hard drive activity light. Press and hold the Fn key, and then press the h key to toggle between the battery and the hard drive activity light function.
For information about and help with resolving Audio issues, refer to the Speakers and Headphones Support site.
Battery Charge and Status LED
The battery charge and status LED indicator is located at the left side of the computer Figure 1. Refer to Table 2 for the description of the LED.
Figure 1: Battery Charge and Status LED Location
|
Power Source
|
LED behavior
|
System Power State
|
Battery Charge Level
|
|---|---|---|---|
|
AC Adapter
|
Solid White
|
S0
|
0-100%
|
|
AC Adapter
|
Solid White
|
S4/S5
|
< Fully Charged
|
|
AC Adapter
|
Off
|
S4/S5
|
Fully Charged
|
|
Battery
|
Solid Amber
|
S0
|
< = 10%
|
|
Battery
|
Off
|
S0
|
> 10%
|
|
Battery
|
Off
|
S4/S5
|
0-100%
|
Table 2: Battery Charge and Status LED Indicator
- S0 (ON) — System is turned on.
- S4 (Hibernate) — The system consumes the least power compared to all other sleep states. The system is almost at an OFF state, expect for a trickle power. The context data is written to hard drive.
- S5 (OFF) — The system is in a shutdown state.
Notes:
- For models with a fingerprint reader (where no Power LED is on the power button), the LED illuminates white immediately once the power button is pressed.
- When the computer is powered on, the battery LED also acts as the hard drive activity light. Press and hold the Fn key, and then press the h key to toggle between the battery and the hard drive activity light function.
For additional information about and help with resolving Battery issues, refer to the Battery Support site.
This section covers the software that may be installed on your computer; select the tabs below to find out further information.
The Dell Windows Backup Media and Recovery Options page provides information about backing up your Windows Operating System. It includes recovery options for when Windows does not start correctly.
The Dell Download Center provides information about software you may have bought and software that is already installed on your computer. Such as Dell Backup Solutions and Dell SupportAssist for PCs and tablets.
Some of the software that is sold at the time of purchase has to be downloaded once you receive your computer. You can download and install those programs by using Dell Digital Delivery, for more information refer to the following links:
A free PDF reader (Acrobat Reader DC) is available for free from Adobe
This article provides help with Microsoft Office programs, A Guide to the various Microsoft Office programs available on your Dell PC.
- The Skype software can be downloaded from the Skype website
- To uninstall Skype, perform the following steps:
- Close Skype and make sure it is not running in the background.
- In the Search bar type appwiz.cpl
- Touch or click appwiz.cpl (Control panel item) to open the Programs and Features window.
- Touch and hold or right-click on Skype from the list and select either Remove or Uninstall.
- Reboot your computer and check to make sure the application has been uninstalled.
To access the Dell Security and Virus Support Page click on the following link:
Your computer will come preinstalled with an anti-virus program. For more information, refer to the Dell Knowledge Base article Useful Information about the third-party anti-virus programs that ship with a Dell PC.
More information about Viruses, Spyware, and Malware can be found at the following links:
Affected Products
XPS 15 9510Article Properties
Article Number: 000188708
Article Type: How To
Last Modified: 30 Mar 2024
Version: 3
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