PowerDVD Unable to Playback Bluray or DVD Disc on Laptop Connected to SE2422HM After Waking Up From Hibernate Mode
Summary: The following article provides information about what to do when PowerDVD is unable to playback Bluray or DVD disc on your laptop connected to SE2422HM monitor after waking up from Hibernate mode. ...
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Symptoms
Is PowerDVD unable to playback Bluray or DVD disc on laptop connected to SE2422HM after waking up from Hibernate mode?
While watching a Bluray/DVD video content using PowerDVD on a laptop that is connected to SE2422HM monitor DVI port via HDMI to DVI cable or adapter, the PowerDVD is unable to playback the Bluray/DVD video after putting the laptop into Hibernate mode and waking it up again. An HDCP error message is displayed (Figure. 1).
(Figure 1. HDCP Error Message)
Affected Platforms:
- Inspiron 3501
- Inspiron 7706
- Vostro 3500
Cause
Unsuccessful HDCP authentication is the cause.
Resolution
Unplug and plug back the HDMI to DVI cable or adapter.