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How to Get Support for Dell Mobile Connect

Summary: This article covers how to obtain product support for Dell Mobile Connect.

This article applies to   This article does not apply to 
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Instructions

Note:

Dell Mobile Connect and Alienware Mobile Connect are no longer be available for download and have been discontinued. Reference the table below for key regional dates.

Country App Unavailable for Download App Discontinued
United States, Canada, Japan  November 30, 2022  January 31, 2023 
All Other Countries  July 31, 2022  November 30, 2022 

Reference, Dell Mobile Connect and Alienware Mobile Connect End of Service Announcement for additional information.

 

Affected Products:

  • Dell Mobile Connect

Dell Mobile Connect provides wireless integration between smartphones and your Dell computer, allowing you to perform many normal phone functions directly on your computer.

Support for Dell Mobile Connect software is available on Dell Platforms:

  • Inspiron
  • Vostro
  • G-Series
  • XPS
Note: Dell Mobile Connect is only compatible on Windows 10 Home or Windows 10 Pro.

Self-Help Options

Most technical information can be found by referencing:

To obtain support:

  1. In a web browser, go to https://www.dell.com/support/home.
  2. Under Search support, type your hardware Service Tag and then click Search.

Search support
Figure 1: (English Only) Search support

Note:
  1. To the right of the page, select Contact Us and then click Contact Technical Support.

Contact Technical Support
Figure 2: (English Only) Contact us

  1. From the drop-down menu, select Software and 3rd party applications.

Software and 3rd party applications
Figure 3: (English Only) Software and third party applications

  1. Select an available contact option.

Select contact option
Figure 4: (English Only) Contact options

Note:
  • Contact options may differ by your region.
  • Reference this article (000188217) when contacting technical support.

Affected Products

Dell Mobile Connect
Article Properties
Article Number: 000188217
Article Type: How To
Last Modified: 13 Jun 2024
Version:  13
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