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Dell U2422HE Usage and Troubleshooting Guide

Summary: Learn how to use and troubleshoot issues that are related to the U2422HE Monitor.

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.
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Instructions

Dell U2422HE Usage and Troubleshooting Guide

Learn how to use and troubleshoot issues that are related to the U2422HE Monitor.

Image depicts the U2422HE Monitor

Quick Links

Getting Started with your U2422HE
U2422HE Setup, Specifications, and Service Manual
Dell Drivers & Downloads
Warranty and Support Services
Frequently asked questions
 

For help with video or display issues such as no video or no display, blank or black screen, flickering, resolution or color issues, horizontal or vertical lines, and so forth, see an expanding section below.

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The key features of Dell U2422HE monitor are:

  • 60.47 cm (23.8 in.) viewable area (measured diagonally)
    1920 x 1080 (16:9) resolution, plus full-screen support for lower resolutions.
  • Wide viewing angle to allow viewing from a sitting or standing position.
  • Color gamut of sRGB 100% and Rec. 709 100%with an average Delta E < 2; also supports DCI-P3 85%.
  • Digital connectivity with DisplayPort, HDMI, and USB-C (U2422HE only)
  • Single USB-C to supply power (PD 90 W) to a compatible laptop while receiving video and data signal (U2422HE only).
  • Tilt, swivel, height, and rotate adjustment capabilities.
  • Ultrathin bezel minimizes the bezel gap in multimonitor usage, enabling easier setup with an elegant viewing experience.
  • Removable stand and Video Electronics Standards Association (VESA™) 100 mm mounting holes for flexible mounting solutions
  • USB-C and RJ45 ports enable a single-cable, network-connected experience.
  • Plug-and-play capability if supported by your computer.
  • On-Screen Display (OSD) adjustments for ease of set-up and screen optimization.
  • Power and OSD buttons lock.
  • Security lock slot
  • Stand lock.
  • Power consumption of < 0.3 W in Standby Mode.
  • Optimize eye comfort with a flicker-free screen.
Warning: The possible long-term effects of blue light emission from the monitor may damage your eyes, including eye fatigue or digital eye strain. ComfortView feature is designed to reduce the amount of blue light that is emitted from the monitor to optimize eye comfort.

This section provides some specifications of the Dell U2422HE monitor. To learn more about the specifications of Dell U2422HE monitor, see the User's Guide at the Dell Manuals website.

Panel technology
  • In-Plane Switching
Maximum resolution
  • 1920 x 1080 at 60 Hz
Viewing angle
  • 178° (vertical) typical
  • 178° (horizontal) typical
Contrast ratio
  • 1000 to 1 (typical)
Response time
  • 8 milliseconds (Normal)
  • 5 milliseconds (Fast)
Color gamut
  • sRGB 100%, Rec. 709 100%, DCI-P3 85%
Color depth
  • 16.7 million colors
Ports and connectors
  • 1 x USB-C upstream port (video and data; DP1.4 with Alternate mode, PD up to 90 W)
  • 1 x USB-C upstream port (data only, USB 3.2 Gen2, 10 Gbps)
  • 3 x Super speed USB 10 Gbps (USB 3.2 Gen2) Type-A downstream ports
  • 2 x Super speed USB 10 Gbps (USB 3.2 Gen2) Type-A downstream charging port
  • 1 x Super speed USB 10 Gbps (USB 3.2 Gen2) Type-C downstream port

Ensuring that your Dell monitor is set up properly. Assembling the monitor stand and setting up the monitor ergonomically. Connecting the cables and organizing them. These only help make the viewing experience the best it can be.

Attaching the stand

The standard monitor stand is detached when the monitor is shipped from the factory. To learn more about attaching the standard monitor stand. See the Setting Up the Monitor section in the User's Guide of your Dell U2422HE monitor.
To learn how to set up any other stand with a monitor, see the respective stand setup guide for setup instructions.

Caution: Do not remove the monitor from the packaging box before attaching the stand.
 
Note: The Dell U2422HE monitor is heavy; handle with extreme care. It is recommended to have two people to lift or move this monitor.

Ergonomics

Where you put your monitor is almost as important as what model you buy. The monitor should be directly in front of you, at an arm’s length away (between 20-40 inches from your eyes). The top edge of the screen at eye level when you are sitting comfortably. You may have to adjust your chair height or the height of the monitor to achieve this.

Connecting your monitor to the PC

Connect your Dell U2422HE monitor to your PC:

  1. Turn off your PC and disconnect the power cable.  
  2. Connect the DisplayPort, HDMI, or USB Type-C cable to the corresponding video or display port on the back of your PC.
 
Note: The Dell U2422HE supports display over USB Type-C port with Alternate mode DP 1.4. Ensure that the USB Type-C on your PC supports Alternate mode DP 1.2 or above.

The Dell U2422HE supports Dual monitor configurations over Display Port (DP) and over USB Type-C:

Image depicts dual monitor support through Display Port (DP)

Figure 1a: Illustration of Dell U2422HE dual monitor setup through Display Port (DP)

Image depicts dual monitor configuration through USB Type-C
Figure 1b: Illustration of Dell U2422HE dual monitor setup through Display Port (DP)

To learn more about connecting your monitor to the PC, see the Dell knowledge-base article: How to Connect a Monitor to a Dell Computer

  • Connect the USB upstream cable to the monitor and PC.

Caution: Dell U2422HE setup must comply with the recommended panel orientation and working angle only. Setting up the monitor in an orientation that is not recommended may damage the monitor and cause a safety hazard.

When setting up your Dell U2422HE monitor, ensure that the monitor front panel buttons is on the bottom right.

Using the Tilt, Swivel, and Vertical Extension

Note: This is applicable for a monitor with a stand. When any other stand is bought, see the respective stand setup guide for set-up instructions.

With the stand that is attached to the monitor, you can tilt and swivel the monitor for the most comfortable viewing angle.

Image depicts tilt and swivel functionality

Figure 2: Using Tilt and Swivel on Dell U2422HE monitor

When mounted on the wall or on a monitor arm, the set-up must comply with the recommended panel orientation and working angle.

Image depicts rotation functionality

Figure 3: Orientation of Dell U2422HE
 

Use the buttons and joystick controller at the right rear bottom of the monitor to access the On-Screen Display (OSD) menu of the monitor. To access the On-Screen Display (OSD) menu, press the joystick button. (Figure 4) at the bottom of the monitor.

Learn more about using the On-Screen Display (OSD) menu. See the Operating Your Monitor section in the User's Guide of Dell U2422HE monitor.

Note: Any changes that you make are automatically saved. Whenever you move to another menu item, exit the OSD menu, or wait for the OSD menu to automatically close.

Image depicts the power and joystick button locations

Figure 4: Dell U2422HE Joystick button

Function Description
Image depicts the Joystick button Press Joystick to open the OSD Menu Launcher.
Image depicts Joystick operation
  • For right and left navigation
  • Move right to enter the submenu.
  • Move left to exit from the submenu.
Image depicts Joystick operation
  • For up and down navigation
  • Increases (up) or decreases (down) the parameters of the selected menu item.

Resetting a monitor to factory defaults can help resolve many video or display issues. To reset your Dell U2422HE monitor to factory default settings, follow these instructions:

  1. Press the Joystick Button (Figure 4) on the monitor to enter the On-Screen Display (OSD) Menu.
  2. Using the Joystick, select Display.

    Image depicts the Factory Reset screen

  3. Using the Joystick, select Reset Display option in the menu and Press the Joystick Button to select.
  4. Press the Joystick Button to confirm the reset action.

Image depicts the power and joystick button locations

Figure 4: Dell U2422HE Joystick button

If your Dell monitor has a blank or black screen, fuzzy or blurry image, flickering, distorted or any other screen abnormalities, running a diagnostic test helps determine if the Dell monitor is functioning normally. To learn more about diagnostic options on a Dell monitor, see the Dell knowledge-base article: How to Run a Diagnostic Test on a Dell Monitor.

It is always essential to isolate the monitor while troubleshooting your computer for the following scenarios:

  • No Power - Your computer is not powering ON or showing any signs of power.
  • No POST - Your computer is not showing any indication of activity, the screen might be blank and does not display the Dell logo during start-up.
  • No Video - You are unable to see any display on the screen, able to hear the windows chime but no display is seen.
  • Self-Test Feature Check
  • Built-In Self-Test

Your Dell U2422HE monitor provides a self-test feature check that allows you to check whether the monitor is functioning properly. If the monitor and computer are properly connected but the monitor screen remains dark, run the monitor self-test by performing the following steps:

  1. Turn off both your computer and the monitor.
  2. Unplug the video cable from the back of the computer. To ensure proper Self-Test operation, remove the video cables (VGA, DVI, HDMI, or DisplayPort) from the back of the computer.
  3. Turn on the monitor.
  4. Turn off your monitor and reconnect the video cable, then turn on both your computer and the monitor.
  5. If your monitor screen remains blank after you use the previous procedure, check your video card (GPU) and computer, because your monitor is functioning properly.

Your Dell U2422HE monitor has a built-in diagnostic tool. It helps to determine if the screen abnormality you are experiencing is a problem with the monitor or with the video card on your computer.

When you notice screen abnormalities like distortion, clarity, horizontal or vertical lines, color fade, it is always a good practice to isolate the monitor by running the Built-In Diagnostics.

  1. Ensure that the screen is clean (no dust particles on the surface of the screen).
  2. Switch and hold the Joystick to the up or down or left or right for about 4 seconds until a pop menu appears.

    Image depicts the OSD Menu

  3. Switch the Joystick to select the Diagnostics icon, then press the Joystick, and a gray screen appears.

    Image depicts the OSD Menu

  4. Carefully inspect the screen for abnormalities.
  5. Switch the Joystick up. The color of the screen changes to red.
  6. Inspect the display for any abnormalities.
  7. Repeat step 5 and step 6 to inspect the display in green, blue, black, white, and text screens.
  8. The test is complete when the white screen appears.
  9. To exit, switch the Joystick up again.
Note: If you do not detect any screen abnormalities upon using the built-in diagnostic tool, the monitor is functioning properly. Check the video card (GPU) and the computer.
If you notice any abnormalities during Built-In Diagnostics, you may get the monitor repaired or replaced if it is under warranty by contacting Dell Technical Support.

During the LCD Monitor manufacturing process, it is not uncommon for one or more pixels to become fixed in an unchanging state, which is hard to see and does not affect the display quality or usability. For more information, see the Dell knowledge-base article Dell Display Pixel Guidelines .

This section provides information about troubleshooting steps that can help resolve the most common issues with the Dell U2422HE monitor. Alternatively, to learn more about troubleshooting common issues on Dell monitors, see the Dell knowledge-base article How to Troubleshoot Display or Video Issues on a Dell Monitor .

Common Problem What User Experiences Possible Solution
No Video - Power LED Off No picture
  • Ensure that the power cable connecting the monitor is properly connected and secure.
  • Verify that the power outlet is functioning properly using any other electrical equipment.
  • Ensure that the power button is pressed fully.
  • Test with known good cable and known good computer if possible.
  • Ensure that the correct input source is selected in the Input Source menu.
No Video - Power LED On No picture or no brightness
  • Increase the brightness and contrast of the monitor through On-Screen Display Menu (OSD).
  • Perform monitor self-test feature check.
  • Check for bent or broken pins in the video cable connector.
  • Reseat both ends of video cable.
  • Try with known good video cable.
  • Run the built-in diagnostics.
  • Ensure that the correct input source is selected using the Input Source Select button.
  • Test monitor with known good computer if available.
  • Ensure that the correct input source is selected in the Input Source menu.
Poor Focus Picture is fuzzy, blurry, or ghosting.
  • Reseat both ends of video cable.
  • Try with known good video cable.
  • Reset the monitor to factory settings.
  • Change the video resolution to the correct aspect ratio.
Shaky or Jittery Video Wavy picture or fine movement
  • Reset the monitor to factory settings.
  • Check environmental factors.
  • Relocate the monitor and test in another room.
Missing Pixels LCD screen has spots.
  • Cycle power on-off.
  • Pixel that is permanently off is a natural defect that can occur in LCD technology.
  • For more information about Dell Monitor Quality and Pixel Policy, see Dell Support site at: http://www.dell.com/pixelguidelines
Stuck-On or Off Pixels LCD screen has bright spot.
  • Cycle power on-off.
  • A few permanently bright or dark pixels are considered normal by industry standards. The exact number of pixels that are allowed varies depending on the monitor.
  • For more information about Dell Monitor Quality and Pixel Policy, see Dell Support site at: http://www.dell.com/pixelguidelines
Brightness Problems Picture too dim or too bright.
Geometric Distortion Screen not centered correctly.
Horizontal or Vertical Lines Screen has one or more lines.
Synchronization Problems Screen is scrambled or appears torn.
  • Reset the monitor to the Factory Settings.
  • Perform monitor self-test feature check to determine if the scrambled screen appears in self-test mode.
  • Check for bent or broken pins in the video cable connector.
  • Restart the computer in the power safe mode.
Safety-Related Issues Visible signs of smoke or sparks
  • Do not perform any troubleshooting steps.
  • Contact Dell Technical Support immediately.
Intermittent Problems Monitor malfunctions on and off.
  • Ensure that the video cable is connected properly with the monitor and the computer.
  • Reset the monitor to the Factory Settings.
  • Run the self-test feature and determine if the intermittent problem occurs in the self-test mode.
Missing Color Picture does not have color.
  • Run the monitor self-test feature check.
  • Ensure that the video cable connecting the monitor to the computer is connected properly and is secure.
  • Check for bent or broken pins in the video cable connector.
Wrong Color Picture color is not good.
Image Retention from a Static Image Left on the Monitor for a Long Period Faint shadow from the static image appears on the screen.
  • Set the screen to turn off after a few minutes of screen idle time. These can be adjusted in Windows Power Options or Mac Energy Saver setting.
  • Alternatively, use a dynamically changing screensaver.
Screen image is too small. Image is centered on screen, but does not fill entire viewing area.
No Input Signal when user controls are pressed. No picture, the power LED light is white.
  • Check the signal source. Ensure that the computer is not in power-saving mode by moving the mouse or pressing any key on the keyboard.
  • Ensure that the video cable is connected properly with the monitor and the computer.
  • Restart the computer.
The picture does not fill the entire screen. The picture cannot fill the height or width of the screen.
  • Due to different video formats (aspect ratio) of DVDs and videos, the monitor may display in screen.
  • Run the built-in diagnostics.
No video at HDMI /DisplayPort port When connected to some dongle/ docking device at the port, there is no video when unplugging/plugging the Thunderbolt cable from the notebook. Unplug the HDMI or DisplayPort cable from the dongle or docking device, then plug the docking Thunderbolt cable to the notebook. Plug the HDMI/ DisplayPort cable 7 seconds later.
No video at USB-C port When connected to some dongle/ docking device at the port, there is no video when unplugging/plugging the Thunderbolt cable from the notebook Unplug the USB-C cable from the dongle or docking device, then plug the docking Thunderbolt cable to the notebook. Plug the USB-C cable 7 seconds later.
No network connection Network dropped or intermittent
  • Check to ensure that USB-C Prioritization is set to High Data Speed.
  • Do not turn Off the display during network connection.
 
Troubleshooting USB Issues
Specific Symptoms What User Experiences Possible Solution
USB interface is not working. USB peripheral devices are not working.
  • Check that your monitor is turned On.
  • Reconnect the upstream cable to your computer.
  • Reconnect the USB peripheral devices (downstream connector).
  • Switch Off and then turn On the monitor again.
  • Reboot the computer.
  • Some USB devices like external portable HDD require higher electric current; connect the device directly to the computer.
High-Speed USB 3.0 interface is slow. High-Speed USB 3.0 peripheral devices working slowly or not working at all.
  • Check that your computer is USB 3.0 capable.
  • Some computers have USB 3.0, USB 2.0, and USB 1.1 ports.
  • Ensure that the correct USB port is used.
  • Reconnect the upstream cable to your computer.
  • Reconnect the USB peripheral devices (downstream connector).
  • Reboot the computer.
Wireless USB peripheral devices stop working when a USB 3.0 device is plugged in. Wireless USB peripheral devices responding slowly or only working as the distance between itself and its receiver decreases.
  • Increase the distance between the USB 3.0 peripheral devices and the wireless USB receiver.
  • Position your wireless USB receiver as close as possible to the wireless USB peripherals.
  • Use a USB-extender cable to position the wireless USB receiver as far away as possible from the USB 3.0 port.
USB Type-C port does not supply power. USB peripheral devices cannot be charged.
  • Check that the connected device is compliant with the USB-C specification. The USB Type-C port supports USB 3.1 with speeds up to 10 Gbps and an output of 90 W.
  • Ensure you use the USB Type-C cable shipped with your monitor.
USB ports on the monitor do not work when the monitor is connected to a PC using USB Type-C. If the monitor is powered-off and powered-on too quickly, the laptop does not recognize the computer change.
  1. Power off the monitor
  2. Wait for 5 seconds
  3. Power on the monitor
Monitor does not wake up using the USB keyboard or mouse that is connected to the monitor. In sleep mode, the monitor does not receive power to the USB 3.0 ports. Wake up the laptop PC using the built-in keyboard or touchpad

 

To learn more about how to view or download the User Guides and Manuals for your Dell product. See the Dell knowledge-base article Manuals and Documentation for your Dell Product .

 

Frequently asked questions

How do I set the maximum resolution on Dell U2422HE monitor?

Using Windows Display Settings

In Windows 10, Windows 8 or 8.1 and Windows 7:

  1. For Windows 8 and Windows 8.1 only, select the Desktop tile to switch to classic desktop view.
  2. Right-click the desktop and click Screen Resolution.
  3. Click the dropdown list of the Screen Resolution and select 1920 x 1080.
  4. Click OK

Using Nvidia Control Panel

To change the resolution using the Nvidia Control Panel:

  1. Right-click the desktop and click Nvidia Control Panel.
  2. Click the + symbol next to Display on the left pane.
  3. Select Change Resolution under Display.
  4. In the dropdown menu on the right pane, select the resolution 1920 x 1080.
  5. Click Apply.

Using AMD Catalyst Control Center

To change the resolution using the AMD Catalyst Control Center:

  1. Right-click the desktop and click AMD Catalyst Control Center.
  2. Click the + symbol next to Display on the left pane.
  3. Select Change Resolution under Display.
  4. In the dropdown menu on the right pane, select the resolution 1920 x 1080.
  5. Click Apply.
Note: If you do not see the recommended resolution as an option. You may have to update the video card (GPU) driver by visiting the Dell Drivers & Downloads website or the video card (GPU) manufacturers website. To learn how to download and update a device driver, see the Dell knowledge-base article: Drivers and Downloads FAQs

How do I reset the Dell U2422HE monitor to factory defaults?

To reset the Dell U2422HE monitor to factory defaults, see the Reset to Factory Settings section of this article.

How do I run diagnostics on the Dell U2422HE monitor?

The Dell U2422HE monitor has two built-in diagnostics that are available:

  • Self-Test Feature Check - The self-test feature check on the Dell U2422HE monitor allows you to check whether the monitor is functioning properly.
  • Built-In Self-Test - The Dell U2422HE monitor has a built-in self-test that helps you identify if the screen abnormality is with the monitor or the video card (GPU) on your computer. When you notice screen abnormalities like distortion, clarity, horizontal or vertical lines, color fade. It is always a good practice to isolate the monitor by running the Built-In Diagnostics.

To learn how to run a diagnostic test, see the Running Diagnostics on Dell U2422HE monitor section of this Dell knowledge-base article.

How do I troubleshoot common issues with the Dell U2422HE monitor?

The Troubleshooting section of this Dell knowledge-base article provides information about troubleshooting common issues with the Dell U2422HE monitor. The section has troubleshooting steps on how to resolve power issues, video issues, color or clarity issues, distortion issues, horizontal or vertical lines, brightness issues or pixel issues and so on.

How do I navigate the On-Screen Display menu?

To navigate the On-Screen Display (OSD) menu, use the buttons on the monitor. The monitor control buttons are usually on the right side, either on the side, front, or bottom of the monitor. To access the On-Screen Display (OSD) menu, Press the Joystick Button on the monitor.

For more information about using the On-Screen Display (OSD) menu and different menu options. See the Operating Your Monitor section in the User's Guide of your Dell U2422HE monitor.

How do I charge my laptop using the USB Type-C cable?

USB Type-C port on your Dell U2422HE supports USB Power Delivery, Data, and DisplayPort video signal. The USB Type-C port can be used for video and data signal, and supply power (90 W) to a compatible laptop PC using a single USB Type-C cable that is provided with the monitor.

Note: Dell U2422HE can supply power using the USB Type-C cable only to a compatible laptop PC that supports Power Delivery (PD) over USB Type-C. Not all laptop PCs with USB Type-C support Power Delivery, for more information see the User Manual or contact your laptop manufacturer.

Note: USB Type-C power delivery-compliant port (PD version 2.0) delivers up to 90 W of power. If your laptop PC requires more than 90 W to operate and the battery is drained. It is recommended you use the standard AC adapter of the laptop PC to turn on and charge the laptop battery.

If you are using a Dell laptop PC that supports charging using USB Type-C, it is recommended to update the BIOS and Video or Graphics card (GPU) driver. To learn how to download and update a device driver, see the Dell knowledge-base article: Drivers and Downloads FAQs

What is the supported orientation to set up Dell U2422HE monitor?

Dell U2422HE monitor orientation supports landscape and portrait mode. This includes any wall-mounted monitors and monitors on a stand. In a multiple monitor setup, Dell U2422HE can be rotated either to 180° (landscape) or 90° (portrait).

Note: To use the Display Rotation function (Landscape versus Portrait view) with your Dell computer, you require an updated graphics driver that is not included with this monitor. To download the graphics driver, go to www.dell.com/support and see the Download section for Video Drivers for latest driver updates.

 

Affected Products

Dell U2422HE
Article Properties
Article Number: 000184864
Article Type: How To
Last Modified: 23 Jan 2024
Version:  4
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