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PowerStore:PowerStore Manager ICW 或登入失敗並顯示錯誤:Service unavailable.Please retry in a few minutes.(0xE04040010004)

Summary: PowerStore Manager (UI) ICW 或登入失敗並顯示錯誤:Service unavailable.Please retry in a few minutes.(0xE04040010004)

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.

Symptoms

如果使用服務連接埠執行初始組態精靈 (ICW),使用者可能會在叢集詳細資料步驟中看到一則訊息,內容為「載入中...」,此步驟會持續一段時間。最後,UI 可能會顯示「找不到所需的裝置,或是要求逾時」。

這可防止使用者繼續執行 ICW 並初始化系統。

在不中斷升級 (NDU) 或節點重新開機後,PowerStore Manager UI 無法存取 (使用者無法登入)。

嘗試登入失敗並顯示錯誤:「Service unavailable.Please retry in a few minutes.(0xE04040010004)」

識別問題。
檢查系統記錄 (svc_journalctl)。

Control Path 啟動記錄顯示探索無法部署:
Aug 13 15:31:36 B control-path[82164]: 2020-08-13 15:31:36.745 [] [INFO] [com.emc.bedrock.config.ConfigManagerVerticle|vert.x-eventloop-thread-0]  Failed Verticle: Discovery : The source did not signal an event for 120000 milliseconds and has been terminated.

Control Path 探索訊息 /cyc_var/cyc_avahi_autoipd_address 不存在:
Aug 13 17:58:38 B control-path[82164]: 2020-08-13 17:58:38.467 [] [ERROR] [com.emc.cyclone.contexts.discovery.applicationservices.AvahiConnector|vert.x-eventloop-thread-0]  File /cyc_var/cyc_avahi_autoipd_address does not exist. Aug 13 17:59:08 B control-path[82164]: 2020-08-13 17:59:08.467 [] [ERROR] [com.emc.cyclone.contexts.discovery.applicationservices.AvahiConnector|vert.x-eventloop-thread-0]  File /cyc_var/cyc_avahi_autoipd_address does not exist.

Avahi-autoipd(disc0) 持續報告太多衝突:
2020-08-13T17:56:51 B avahi-autoipd(disc0)[10910]: Received conflicting normal ARP packet. 2020-08-13T17:56:51 B avahi-autoipd(disc0)[10910]: Got too many conflicts, rate limiting new probes. 2020-08-13T17:57:52 B avahi-autoipd(disc0)[10910]: Received conflicting normal ARP packet.2020-08-13T17:57:52 B avahi-autoipd(disc0)[10910]: Got too many conflicts, rate limiting new probes.2020-08-13T17:58:53 B avahi-autoipd(disc0)[10910]: Received conflicting normal ARP packet.2020-08-13T17:58:53 B avahi-autoipd(disc0)[10910]: Got too many conflicts, rate limiting new probes.

無 IPv4 169.254/16 IP 繫結於 disc0:
11: disc0@eno1: mtu 1500 qdisc noqueue state UP group default qlen 1000 link/ether ca:09:ba:cd:3d:17 brd ff:ff:ff:ff:ff:ff inet6 fe80::c809:baff:fecd:3d17/64 scope link valid_lft forever preferred_lft forever
 

Cause

UI 和 ICW 皆仰賴 Control Path (管理) 探索服務。

Control Path (CP) 探索服務仰賴 Avahi autoipd,它會將 169.254/16 IP 繫結至本機磁碟 disc0 介面作為本機連結。

Avahi autoipd 可能會無法將 169.254/16 IP 繫結至 disc0,導致 Control Path Discovery 服務也失敗。

Resolution

如果您看到此問題,請聯絡技術支援部門或您的授權服務代表,並引用此知識文章 ID。

永久修正:
建議升級至 PowerStore 2.0.0.0 或更新版本,以修正本文中所討論的問題。

Affected Products

PowerStore
Article Properties
Article Number: 000184530
Article Type: Solution
Last Modified: 17 May 2023
Version:  8
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