Requirement 1: Catalog
By default, will attempt to leverage the bi-weekly online catalog at downloads.dell.com/catalog
Can use a custom catalog created by DRM hosted on a share
Supports CIFS, NFS and HTTP/HTTPS shares
Only uses Windows DUP packages
NOTE: Will not function correctly with a DRM Catalog-Only export. Needs all of the files in the same directory as the catalog
ACTION: Show an example catalog including the Folder structure for a DUP on downloads.dell.com
Requirement 2: Baseline
The baseline has two components: Catalog and Targets
Can create multiple baselines with the same catalog or the same devices.
Alternate Option: Single DUP to Single Device
Go to the Devices page, select a device, then click on View Details
Select Firmware, then Update firmware
Option will be presented to give it a single update package to push.
Generally, only use as a workaround for specific problems.
Firmware Update Workflow – Out of Band:
Step 1: Download the Updates to the Appliance
Download the updates from downloads.dell.com or from a local share
If it fails in this step, then it's either a network/firewall issue or a problem with a specific update in the catalog
Step 2: Mount SMBv2 Share to the iDRAC.
IDRAC8 older than 2.52.52.52 only support SMBv1, must enable that manually in Application Settings
Uses ports 137, 138, 139 and 445
Error when this fails is RED016: Unable to Mount Remote Share
Step 3: Copy the firmware update to the iDRAC/CMC.
If this fails it's either proxy/network, or an issue with the remote device you are connecting to
The easiest way to tell is by the number of devices affected – if 100% are affected it's more likely the network
Review the OM Enterprise job for the error code, or check the LC Log on one of the iDRACs
Firmware Update Troubleshooting Workflow:
Step 1: Check the Update Job Log in OM Enterprise.
Does it fail on the download or the push of the Firmware Update
Debug Log entries to look for:
[FirmwareConfig-Task-Pool] - Overall task for the FW Update INITIATE_FIRMWARE_JOBS – Start of the FW Update job WSManPluginImpl – Testing of Initial WSMAN as well as later building of WSMAN command for updates REMOTE_SERVICE_API_STATUS – Checking LC Availability INSTALL_FROM_URI – Actual Firmware Update start TransformerUtils – CIFS Mount start
Step 2: If all Devices are affected or fails to download all updates, Troubleshoot the Network.
Check Proxy config
See if they have any network logs
If a TCPDUMP is needed from the appliance, SST with FSD will be required
Step 3: If all updates download but one, check the catalog.
Can check the catalog.xml at downloads.dell.com/catalog and see if the update exists in the FOLDER specified.
Step 4: Check the iDRAC.
Check the LC Log for what occurred.
Attempt to update the server manually through the iDRAC.
If using an offline share attempt the updates directly to the iDRAC