Article Number: 000183839
There have been reports of slow or intermittent network connections using the Ethernet (NIC) port on the C2422HE, C2722DE, or C3422WE Dell monitor. The Network icon in the Windows system tray can appear to show that the network is not connected.
This is seen when you:
This occurs when the power-saving mode setting under the Realtek LAN Controller is enabled.
No cause information is available.
Update the Unified LAN driver (Realtek USB GBE Ethernet Controller) to version 1153.10.20.1104, A29 or newer that is available on the Dell Support site.
This package contains the Realtek USB GBE Ethernet Controller driver for Dell TB16, WD15, DS1000, TB18DC, WD19 series, WD22TB4, and HD22Q docks. The Ethernet network driver helps the system to connect to a wired Internet connection.
Workaround
If you are unable to update the Unified LAN driver, you can disable the Realtek USB GBE Family Power-Saving mode using the Device Manager in Windows:
Dell 24 Video Conferencing Monitor I C2422HE, Dell 27 Video Conferencing Monitor I C2722DE, Dell 34 Video Conferencing Curved Monitor I C3422WE
24 Oct 2023
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Solution