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Article Number: 000177943

How to collect the logs from a VRTX Shared PERC

Summary: This article details the procedure to obtain the RAID logs, also known as the TTY logs, from a VRTX shared PERC

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Article Content

Symptoms

Logs are records of events that occur on a system, either by a user or by a running process. They help track what happened and troubleshoot issues if they occur. Please follow the instructions detailed in this article to obtain the RAID logs from a VRTX shared PERC.

Cause

  -

Resolution

When issues such as a failed Hard Disk or performance issues with the storage of a VRTX it is necessary to examine the PERC logs in order to diagnose and troubleshoot further.

To collect the TTY-log of a Shared PERC, first login to the Chassis Management Controller (CMC) web gui of the VRTX using the CMC's IP Address and follow the instructions below:

 

  1. Select Chassis Overview -> Storage -> Controllers
    SLN316822_en_US__1image(10634)


     

  2. In the Controllers overview select the tab Troubleshooting.
    SLN316822_en_US__22


     

  3. All the shared PERCs listed will be listed within this tab. Choose "export TTY Log" from the actions drop down and click Apply.
    This will generate a RAID controller Log (also known as a TTY log) via browser-download. Repeat the step on all other affected controllers. 
    SLN316822_en_US__33

 

Article Properties

Affected Product

POWEREDGE VRTX

Last Published Date

01 Dec 2021

Version

6

Article Type

Solution

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