Troubleshooting storage issues often requires determining the solid state drive (SSD) or Hard Drive Firmware (FW) if a firmware update is required.
The factory Firmware Version is printed on the disk label. (The downside is the effort required to remove the drive.) Determining the current drive firmware can be done using a Windows PowerShell command.
- Open PowerShell.
- Type this command:
Get-WmiObject -Class Win32_DiskDrive | Select-Object Model, FirmwareRevision [Enter]
(Figure 1 - Identifying the drive firmware version with PowerShell)
- To identify the hard drive or SSD drive model, open Device Manager by right-clicking the start button and clicking Device Manager.
- Click the Arrow next to disk drives, and the drives and models should be listed.
(Figure 2 - Drives listed in device manager)
- Go to the Dell support website, enter the computer service tag number or express service code in the Identify your product.
- Once the page identifies your computer, click the drivers and downloads tab.
- Click the storage category, which is where the drive firmware is located.
- Drive model lists the firmware, if you have a firmware listed, then click the down arrow at the far right to display the firmware information.
- If the firmware is newer than the version displayed in PowerShell, download the update and follow the driver installation instructions on the page.
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