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How to create a Library dump (Servicedump) from a TL2000/TL4000 tape library via the web interface

Summary: How to create a Library dump (Servicedump) from a TL2000/TL4000 tape library via the web interface

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.
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Symptoms

Logs are records of events that occur on a system, either by a user or by a running process. They help track what happened and troubleshoot issues if they occur. Please follow the instructions below to  create a Library dump, also known as a Servicedump, from a TL2000/TL4000 tape library via the web interface.

  1. Connect to the library via the web interface and sign in.

    Standard user: admin
    Standard password: secure

    SLN313986_en_US__1TL2k-4kDump1


     

  2. Open with the + the functions beneath in Service Library.

    SLN313986_en_US__2TL2k-4kDump2


     

  3. If firmware 6.60 up to C.30 is installed, go to View Logs and Save Service Dump.

    SLN313986_en_US__3TL2k-4kDump3

    If Firmware D.10 or newer is installed, go to Save Library Dump and Save Service Dump.

    SLN313986_en_US__4TL2k-4kDump4

 

Cause

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Resolution

-

Affected Products

PowerVault TL2000, PowerVault TL4000
Article Properties
Article Number: 000144343
Article Type: Solution
Last Modified: 07 Oct 2021
Version:  4
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