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Article Number: 000143870

指紋辨識器無法在 XPS 9370、XPS 9570 或 Precision 5530 上運作

Summary: 如何修復 XPS 9370、XPS 9570 或 Precision 5530 的指紋辨識器問題。

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Article Content

Symptoms

XPS 9370、XPS 9570 或 Precision 5530 的指紋辨識器可能無法在 Windows 中正常運作，但裝置管理員可正確偵測指紋辨識器裝置。此外，Windows Hello 可能無法完成指紋註冊。

Cause

如果系統 BIOS 中的 Intel SGX 啟用設定從 已啟用 （預設設定） 變更為 已停用 或 軟體控制，就可能會發生此情況。

Resolution

若要變更此設定， 請存取系統 BIOS 並更新下列設定：

BIOS 設定 -> Intel 軟體保護擴充指令集 ->Intel SGX 啟用：已啟用

Article Properties

Affected Product

Precision 5530, XPS 13 9370, XPS 15 9570

Last Published Date

21 May 2024

Version

6

Article Type

Solution

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