Symptoms
The fingerprint reader for the XPS 9370 XPS 9570 or Precision 5530 may not function correctly in Windows, but Device manager can detect the fingerprint reader device correctly. Also, Windows Hello may fail to complete fingerprint enrollment.
Cause
This scenario may occur if the Intel SGX Enable setting in the system BIOS is changed from Enabled (default setting) to Disabled or Software Controlled.
Resolution
To change this setting, access the system BIOS and update the following setting:
BIOS Settings -> Intel Software Guard Extensions -> Intel SGX Enable: Enabled
Affected Products
Precision 5530, XPS 13 9370, XPS 15 9570