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指紋辨識器無法在 XPS 9370、XPS 9570 或 Precision 5530 上運作

Summary: 如何修復 XPS 9370、XPS 9570 或 Precision 5530 的指紋辨識器問題。

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.

Symptoms

XPS 9370、XPS 9570 或 Precision 5530 的指紋辨識器可能無法在 Windows 中正常運作,但裝置管理員可正確偵測指紋辨識器裝置。此外,Windows Hello 可能無法完成指紋註冊。

Cause

如果系統 BIOS 中的 Intel SGX 啟用設定從 已啟用 (預設設定) 變更為 已停用 軟體控制,就可能會發生此情況。

Resolution

若要變更此設定, 請存取系統 BIOS 並更新下列設定:

BIOS 設定 -> Intel 軟體保護擴充指令集 ->Intel SGX 啟用:已啟用

Affected Products

Precision 5530, XPS 13 9370, XPS 15 9570
Article Properties
Article Number: 000143870
Article Type: Solution
Last Modified: 08 Oct 2024
Version:  7
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