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No Video from USB Type-C Port on an Alienware or XPS

Summary: Learn about what to do when a USB Type-C port and cable are not providing video output on an Alienware or Dell XPS desktop.

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Symptoms

A USB Type-C port and cable show no video with affected Alienware and XPS computers.

Affected Platforms:

  • Alienware Area-51 Threadripper Edition R3 and R6
  • Alienware Area-51 R4 and R5
  • Alienware Aurora R6
  • Alienware Aurora R13
  • Alienware Aurora Ryzen Edition R14
  • Alienware Aurora R15
  • Alienware Aurora R16
  • XPS 8950
  • XPS 8960

Cause

The USB Type-C port on affected Alienware and XPS platforms has no video output by design.

Resolution

Affected Products

Alienware Area-51 Threadripper Edition R3 and R6, Alienware Area-51 R4 and R5, Alienware Aurora R13, Alienware Aurora Ryzen Edition R14, Alienware Aurora R15, Alienware Aurora R16, Alienware Aurora R6, XPS 8950, XPS 8960