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No Video from USB Type-C Port on an Alienware or XPS

Summary: Learn about what to do when a USB Type-C port and cable are not providing video output on an Alienware or Dell XPS desktop.

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.

Symptoms

A USB Type-C port and cable show no video with affected Alienware and XPS computers.

Affected Platforms:

  • Alienware Area-51 Threadripper Edition R3 and R6
  • Alienware Area-51 R4 and R5
  • Alienware Aurora R6
  • Alienware Aurora R13
  • Alienware Aurora Ryzen Edition R14
  • Alienware Aurora R15
  • Alienware Aurora R16
  • XPS 8950
  • XPS 8960

Cause

The USB Type-C port on affected Alienware and XPS platforms has no video output by design.

Resolution

Affected Products

Alienware Area-51 Threadripper Edition R3 and R6, Alienware Area-51 R4 and R5, Alienware Aurora R13, Alienware Aurora Ryzen Edition R14, Alienware Aurora R15, Alienware Aurora R16, Alienware Aurora R6, XPS 8950, XPS 8960
Article Properties
Article Number: 000143744
Article Type: Solution
Last Modified: 24 Jul 2024
Version:  5
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