The XPS 13 (9343) is offered with and without Trusted Platform Module (TPM) configurations
Summary: This article provides information on The XPS 13 (9343) is offered with and without Trusted Platform Module (TPM) configurations
Symptoms
Dell XPS 13 (9343) users may report they do not have the option to enable Trusted Platform Module (TPM) in the system BIOS setup menu.
The default configuration for trust technology is Intel Platform Trust Technology (PTT).
Cause
Note: If an Administrator Password is set in the BIOS, then access to the Administrator Password will be required to change the PTT and TPM settings.
Note: PTT or TPM can only be enabled individually, both cannot be enabled at the same time.
Resolution
To enable the discrete Trusted Platform Technology (TPM) chip:
- Disable PTT in the BIOS menu under security settings
- Enable TPM.
Note: Only systems equipped with the following Intel processors support TPM 1.2 I5-5300U or I7-5600U.
The XPS 13 (9343) systems do not support TPM on the following system Intel Processor configurations: I3-5010U, I5-5200U, or I7-5500U.
Another way to verify if the system motherboard supports onboard TPM1.2, is by pressing F12 during POST, if Intel® Management Engine BIOS Extension (MEBX) appears, the system motherboard supports TPM.
Affected Products
XPS 13 9343Article Properties
Article Number: 000141138
Article Type: Solution
Last Modified: 26 Jun 2023
Version: 5
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Article Properties
Article Number: 000141138
Article Type: Solution
Last Modified: 26 Jun 2023
Version: 5
Find answers to your questions from other Dell users
Support Services
Check if your device is covered by Support Services.