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BitLocker: Resolving an issue on Latitude Notebooks giving recovery key alerts when they boot after connecting to a wired Dell dock

Summary: This article deals with an issue on Latitude Notebooks without the Alpine Ridge CPU, where BitLocker asks for a recovery key on boot when connected to a wired dock such the WD15.

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.
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Symptoms

The following article deals with an issue seen on various Latitude Notebook systems with the Breckenridge Platform, (Non-Alpine Ridge CPU's) where the BitLocker asks for a recovery key on boot when connected to a  wired dock such the WD15.

 

Is BitLocker asking for a recovery key on boot when connected to a dock?

 

Does BitLocker trip and ask for a recovery key on boot, whenever you connect it to a dock such as the Dell WD15? If your issue matches the criteria listed below then please go to the next section: (If it does not, then you will need to search again for an article which more closely matches your issue.)

  • WD15 or similar Wired Dock
  • Non-Alpine Ridge CPU's
  • Latitude 5280 / 5288 / 5480 / 5580
  • Latitude 7280 / 7380 / 7480
 

SLN307760_en_US__1BitLocker_Recovery_Key_Alert_BK

(Figure.1 BitLocker Recovery Key Alert)


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How do I stop this from happening?

 

This issue has been resolved in testing by a change to the BIOS by our engineering team.

SLN307760_en_US__2icon Note: These BIOS updates are already available on our Support Site.
  • Latitude 5280 / 5288 / 5480 / 5580 Update to the latest BIOS, this should be 1.6.4. or more recent. (1.6.4 was released in October 2017)
  • Latitude 7280 / 7380 / 7480 Update to the latest BIOS, this should be 1.6.4. or more recent. (1.6.4 was released in September 2017)

  1. Go to the Support site

  2. Enter your Service Tag or Express Service Code to get the pages specific to your PC or select your model type from the provided product list, to get a list of general drivers for your system

  3. Select Drivers and Downloads from the left-hand side menu

  4. You can analyze and scan your PC for the latest driver updates for your PC and the process is automated. Alternatively, you can type BIOS into the Keyword box, select your Operating System and select BIOS from the Category dropdown.

  5. This should leave you with a BIOS download option that you can click on for more information such as the Version and update date. There is a download link to the right-hand side of this file.

SLN307760_en_US__2icon Note: Remember when updating the BIOS, it is best practice to have the system connected to mains power. The system will shutdown and restart during the installation.
 


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Cause

N/A

Resolution

N/A

Affected Products

Latitude 5280/5288, Latitude 7280, Latitude 7380, Latitude 5480/5488, Latitude 7480, Latitude 5580
Article Properties
Article Number: 000133470
Article Type: Solution
Last Modified: 31 May 2024
Version:  4
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