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Article Number: 000129882

PowerStore Alerts: Node Port Health States

Summary: Internal node physical interconnect error conditions

This article may have been automatically translated. If you have any feedback regarding its quality, please let us know using the form at the bottom of this page.

Article Content

Symptoms

When Dell PowerStore encounters a problem, an error alert is generated to help identify the issue. This article explains the different possible causes and the relevant solutions for these error alerts. If your problem is not resolved despite the solution provided, check the technical support contact options.

 

SLN317241_en_US__1icon Note: Can't find the information you need? Let us know via the feedback form at the bottom of this article.

 

 

Alert ID XMS_NODE_IB1_PORT_HEALTH_STATE_DEGRADED
XMS_NODE_IB1_PORT_HEALTH_STATE_FAILED
XMS_NODE_IB2_PORT_HEALTH_STATE_DEGRADED
XMS_NODE_IB2_PORT_HEALTH_STATE_FAILED
Title Internal node physical interconnect error conditions
Error Code (0x00305302) (0x00305303) (0x00305402) (0x00305403)
Description In rare cases the network connections between the nodes could experience hardware issues. 
Cause
  1. Connectivity: These alerts represent error conditions in the internal physical connection between the nodes.
    DEGRADED conditions occur when one of the physical connections is reporting physical errors, that may cause performance issues.
    FAILED conditions occur when one of the physical connections is reported down. Even with one port in a FAILED state the PowerStore should continue to offer normal performance.
     
  2. Node Reboots: A node reboot can trigger these alerts. This could also be a symptom of an unexpected system reboot.
Solution The alert may clear on its own, in which case there is no need for further inspection.

Review the system alerts and events tabs for any messages that could indicate an unexpected node reboot.
For guidance on how to identify node reboots, refer to solution ID sln322081

If the alert is persistent, reoccurs, or you find evidence of unexpected reboots, contact technical support for further assistance.
 

 

Cause

NA

Resolution

NA

Article Properties

Affected Product

PowerStore

Last Published Date

19 Apr 2021

Version

4

Article Type

Solution

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