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PowerStore Alerts: NAS Server Alerts

Summary: PowerStore NAS Node's automatic recovery has failed and Config File system in NAS server is offline due to I/O error.

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.
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Symptoms

When Dell PowerStore encounters a problem, an error alert is generated to help identify the issue. This article explains the different possible causes and the relevant solutions for these error alerts. If your problem is not resolved despite the solution provided, check the technical support contact options.

 

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Cause


   

Resolution

Title System VDM automatic recovery fails when corrupted and placed in maintenance mode.
Alert ID SDNAS_NODE_RECOVERY_FAILED
Alert Text NAS node %(node) is down and its automatic recovery has failed
Error Code (0x01300d03)
Resolution Please contact technical support for further assistance.
Technical support should follow KB Article 000129489 for resolution. Access to this KB Article is only available to authorized technical support representatives.
 

 

Title Root/Config File system of user NAS server is offline either by discovering corruption or by receiving I/O Error
Alert ID SDNAS_NAS_SERVER_FS_STATE_UNMOUNTED_CORRUPTION_DETECTED
SDNAS_NAS_SERVER_FS_STATE_UNMOUNTED_IO_ERROR
Alert Text The %(fsname) file system in NAS server %(vdmname) (fsid %(fsid)) is offline after discovering corruption
The %(fsname) file system in NAS server %(vdmname) (fsid %(fsid)) is offline due to receiving an I/O error
Error Code (0x01301203) (0x01301202)
Resolution Please contact technical support for further assistance.
Technical support should follow KB Article 000146143 for resolution. Access to this KB Article is only available to authorized technical support representatives.
 

 

Alert ID SDNAS_NAS_SERVER_FS_STATE_RECOVERY_FAILED
Alert Text Recovery failed on the %(fsname) file system in NAS server %(vdmname) (fsid %(fsid)
Error Code (0x01301206)
  There are two scenarios which may case this alert:
  •  Restore the config FS: User NAS server Config FS Recovery has been failed and is in stopped state.
  • LUN REPLACEMENT FOR CONFIG/ROOT FS: User NAS server Config/Root restore doesn't work after recovery has failed and in stopped state.
Resolution Please contact technical support for further assistance.
Technical support should follow KB Article 000133374  for resolution. Access to this KB Article is only available to authorized technical support representatives.
 

 

Alert ID SDNAS_NIS_SERVICE_ALL_SERVERS_UNREACHABLE
Alert Text The NIS client is unable to connect to all configured NIS Servers
Error Code (0x01300403)
Description The NIS client is unable to contact any NIS server and so is not operational. This may happen when the NAS server cannot reach the peer NIS server because of network problems.
Resolution Cause
Network interface of NAS(Network Attached Storage) Server has issues in connecting to NIS (Network Information System) server, could be an environmental (network switch, firewall or NIS Server configuration) issue.
NIS server ports are firewalled at Ports 111 (TCP, UDP), 714 (TCP), 711 (UDP)
NIS server not configured properly

Solution
This is a generic alert and could indicate the problems mentioned in cause section.
The troubleshooting steps should be targeted at identifying the NIS Server connectivity, firewall issues by generating network traces for review if NIS Server configuration is identified to be good.

Check the NAS server network interface and the router configuration (OR)
Check the availability of the configured NIS server running the 'svc_cifssupport -checkup' or 'svc_nas -nis' command

Affected Products

PowerStore
Article Properties
Article Number: 000129478
Article Type: Solution
Last Modified: 22 Jun 2023
Version:  4
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