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Windows Autopilot - Preparing Your Computer for Service

Summary: The following article describes the Autopilot deregistration and re-registration steps to prepare a computer for repair or replacement.

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.
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Instructions

Find out more about Windows Autopilot:

Supported Operating Systems:

  • Windows 10 Pro
  • Windows 10 Pro for Workstation
  • Windows 10 Enterprise
  • Windows 10 IoT Enterprise
  • Windows 11 Pro
  • Windows 11 Pro for Workstation
  • Windows 11 Enterprise
  • Windows 11 IoT Enterprise
Note: Where your computer is registered with Windows Autopilot and requires that a component be replaced. (Either at your location, or at a Dell repair center.) It is critical that you prepare the computer correctly for service. This preparation prevents deployment issues after the repair or replacement of the computer.

Autopilot Deregistration

An Autopilot device must be deregistered before a motherboard replacement

Contact your organization's IT department to have them deregister the device if you are an end-user or work for a helpdesk.

This process must occur before repairing or replacing the computer.

How do I know that my device is enrolled with Autopilot?

  1. Open the Start Menu in the Operating System desktop.

  2. Click on the Start Menu and type Company Portal Company Portal Application Icon to run a search.

    (The device is unlikely to be enrolled in Autopilot if the search does not return Company Portal.)

  3. Click the open link that shows below the company portal applications search return.

  4. When Company Portal opens, scroll down to Devices.

  5. Your computer is listed there if it is enrolled.

Contact your IT department to deregister the device from Intune before the motherboard replacement occurs.

BitLocker and/or Device Encryption

Dell Technologies recommends suspending Microsoft BitLocker to prevent any recovery scenarios that block or delay the servicing of the computer.

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Autopilot re-registration

The computer must be re-registered in InTune so that it adopts the company policies after servicing.

This process requires manual setup steps by your IT organization:

  1. Collect the Hardware has from the computer:

  2. Upload the hardware hash to the InTune portal (Either manually or with the PowerShell script Get-WindowsAutoPilotInfo):

  3. Wait for the confirmation that the hardware hash was successfully registered.

  4. Reboot Windows and continue the deployment:

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Frequently Asked Questions:

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Dell and its support organizations cannot provide the hardware hash and cannot re-register the computer on behalf of our customers.

See the following Dell Knowledge Base article on how to open a Trouble Ticket with Microsoft from the InTune portal:

See the following Dell Knowledge Base article and open a Trouble Ticket in InTune.

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Additional Information

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Affected Products

Latitude, Fixed Workstations, Mobile Workstations
Article Properties
Article Number: 000127897
Article Type: How To
Last Modified: 18 Apr 2024
Version:  9
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