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PowerStore Alerts: Cluster State Alerts

Summary: Appliance in cluster is blocked from becoming the primary appliance in that cluster Cluster is no longer manageable within the cluster

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Symptoms

When Dell PowerStore encounters a problem, an error alert is generated to help identify the issue. This article explains the different possible causes and the relevant solutions for these error alerts. If your problem is not resolved despite the solution provided, check the technical support contact options.

 

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Cause

The alert cause is mentioned in the alert table.

Resolution

 

Alert ID CLUSTER_MONITOR_HA_PARTICIPATION_DISABLED
Title Appliance in cluster is blocked from becoming the primary appliance in that cluster
Error Code (0x00b00603)
Description This alert is generated when an appliance in the cluster has been blocked from becoming the primary appliance in that cluster. 
Resolution Cause
During a software release upgrade (NDU) each secondary appliance in the cluster is blocked from becoming the primary appliance until it has been upgrade to the same software version as the primary appliance. This is to prevent an appliance that is running an earlier version of software from becoming the primary appliance while another appliance in the cluster is running with a newer software version.

Solution
Once a secondary appliance has been successfully upgraded to the same software version as the primary appliance, it will no longer be banned from becoming the primary and the alert will be cleared.
 

 

Alert ID CLUSTER_MONITOR_MANAGEMENT_STATE_APPLIANCE_OFFLINE
Title Appliances in the cluster is no longer manageable within the cluster
Error Code (0x00b00501)
Description This alert is generated when one of the appliances in the cluster is no longer manageable within the cluster.
Resolution Cause
Any time an appliance goes offline for any period of time or if the primary node of an appliance goes offline for any reason this alert is generated to indicate that the appliance can no longer be managed as part of the cluster. Specific triggers for this include (but are not limited to) Node or Appliance failures or reboots, Data Path transitioning to an offline or RO state, a docker failure, and software upgrades.

Solution
If both nodes of the appliance are offline, then at least one of the nodes would need to be brought back online before this alert is cleared. Please contact Technical Support for assistance.  

Affected Products

PowerStore
Article Properties
Article Number: 000127702
Article Type: Solution
Last Modified: 24 Mar 2021
Version:  4
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